Sr. Product manager, Device Service

Job :  |  Services LLC

Amazon's Last Mile Fleet is seeking a Senior Product Manager to own the service strategy and lifecycle management for safety technology devices across our North America delivery fleet. In this role, you'll define the vision and roadmap for how we maintain, repair, and optimize critical safety technologies—including AI‑powered driver coaching cameras, edge computing systems, and telematics platforms—that protect delivery associates and communities while enabling operational excellence.

You'll be responsible for the end‑to‑end product experience for device service delivery, from defining service models and vendor ecosystems to establishing performance standards and driving cost optimization. This role requires a strategic thinker who can balance customer needs with business objectives, influence cross‑functional technical roadmaps, and build consensus across diverse stakeholder groups including product teams, operations, third‑party vendors, and device manufacturers.

• Own the product strategy and multi‑year roadmap for fleet safety device service delivery, defining the vision for device lifecycle management, service models, and vendor ecosystems that maximize safety coverage while optimizing costs.
• Drive device health standards and performance metrics, establishing uptime targets, failure rate thresholds, and service quality benchmarks that influence product teams and vendor strategies.
• Lead strategic vendor ecosystem development including contract strategy, commercial model innovation, SLA definition, and performance accountability across third‑party service providers and device manufacturers.
• Master complex data flows and system integrations to identify optimization opportunities and drive technical solutions across the device service ecosystem.
• Expand safety signal coverage by developing strategies that improve device availability, enable proactive maintenance programs, and integrate emerging safety technologies.
• Build consensus across organizations to align technical roadmaps, data integration strategies, and operational mechanisms.
• Own budget and financial planning including cost forecasting, investment prioritization, and ROI analysis demonstrating frugality through resource optimization.
• Define and track success metrics, establishing mechanisms for real‑time visibility, anomaly detection, and proactive issue resolution.
• Influence technical priorities and business strategy through data‑driven insights and executive communications.
• Drive innovation by leveraging emerging technologies and creating scalable mechanisms that improve partner experience.

The Device In‑Life Services team sustains the lifecycle of safety technology products enabling Amazon's Last Mile delivery network. Our mission is to maintain device uptime, drive safety outcomes, and deliver exceptional experiences for delivery partners. We’re a collaborative, customer‑obsessed team solving complex challenges at the intersection of product strategy, vendor management, and operational excellence.

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree or equivalent.
• Experience owning or driving roadmap strategy and definition.
• Experience with end‑to‑end product delivery.
• Experience with feature delivery and trade‑offs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.

• Experience influencing senior leadership through data‑driven insights.
• Experience working across functional teams and senior stakeholders.

Base salary ranges and comprehensive benefits:

• USA, TN, Nashville – $ – $ USD annually.
• USA, VA, Arlington – $ – $ USD annually.
• USA, WA, Bellevue – $ – $ USD annually.

Your Amazon package will include sign‑on payments, restricted stock units (RSUs), and other compensation components determined by experience, qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance and optional supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.