Sr Technical Infrastructure Program Manager, Data Center Infrastructure Engineering; DCIE

Key Job Responsibilities

• Program Strategy & Execution
  • Own lifecycle of complex, cross‑functional infrastructure programs; define mission, vision, and success criteria
  • Drive strategy in ambiguous environments; negotiate resources and priorities across teams
  • Develop roadmaps balancing scope, risk, and short‑term vs. long‑term trade‑offs
• Product Reporting & Performance Metrics
  • Own infrastructure KPIs (uptime, power efficiency, deployment cycle times, cost per deployment)
  • Build real‑time dashboards; identify when deployment issues stem from technical design gaps
• Reporting & Business Reviews
  • Own OP1/OP2 narratives, 6‑pagers, MBRs, QBRs, and risk reports
  • Present program status and selections to leaders up to 3 tiers above role level
• Risk Management & Compliance
  • Identify and mitigate risks impacting execution; partner with DPM on escalations and deviation approvals
  • Work with infrastructure engineering teams to address audit failures
• Process Improvement
  • Streamline or eliminate excess process; create predictable paths and drive concurrent delivery improvements
• Stakeholder Communication & Leadership
  • Act as primary interface between engineering, operations, and senior leadership
  • Build consensus across discordant views; mentor and develop other TIPMs

Your day starts reviewing infrastructure health dashboards and overnight ticket trends to identify issues or opportunities. You'll lead morning syncs with engineers and Sys Devs to align on milestones, unblock deliverables, and elevate risks. Midday you collaborate with vendors and partner teams on deployment schedules or supply chain constraints. Afternoons involve deep dives with SDEs on performance metrics or preparing executive updates for QBRs.

You close out by refining roadmap progress, intake priorities, or mentoring peers on scaling programs—while shaping infrastructure direction across thousands of Amazon FCs.

The Data Center Infrastructure Engineering (DCIE) team within Ops Technology Infrastructure Engineering (OTIE) designs, standardizes, and sustains scalable, cost‑effective, and resilient IT infrastructure for Amazon Fulfillment and Logistics Operations worldwide. We enable Operations Technology Solutions (OTS) by delivering high‑performance power, cooling, structured cabling, edge compute, and automation solutions that ensure reliable and efficient on‑premises hardware operations.

Our work spans Demarcation Rooms, MDFs, IDFs, power systems (UPSs, ATSs, PDUs), fault‑managed power, cooling and containment, Computers on Wheels (COWs), telecommunications, and distributed edge compute infrastructure to enhance data processing and reduce latency.

Through automation, predictive data assessment, and proactive maintenance, DCIE drives operational excellence, minimizes downtime, and scales infrastructure to support Amazon's rapid growth while aligning with its efficiency, reliability & safety, sustainability, and scalability goals.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• Experience leading cross‑functional projects and managing large, complicated programs
• Experience in data centers, infrastructure service providers, or related technology companies
• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
• 6+ years of experience in technical infrastructure program management, technical project management, or equivalent

• 3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in data center engineering or operations
• Project Management Professional (PMP) certification, or experience in project management
• Experience building measures and metrics, and developing reporting solutions
• Experience mentoring or developing other program managers

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.