IT Operations Specialist

IT Operations Specialist position in either our Nashville, TN or Chattanooga, TN office. This position will work fully onsite.

• Provide Tier II support assisting staff with setup, configuration, troubleshooting, and repair of Firm desktops, laptops, printers, mobile devices, and peripherals.
• Image and configure computers for new employees.
• Provide Tier II support for Windows operating systems and application software:
  Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, Omtool.
• Perform minor repairs, cleaning, and maintenance of office printers.
• Provide Tier II support for remote Firm locations.
• Prepare, package, and ship equipment to Husch Blackwell locations.
• Participate in a rotating on‑call schedule aiding customers after normal business hours.
• Support the physical IT asset lifecycle with deployment, upgrade and decommission of hardware while maintaining the accuracy of the Firm’s asset database.
• Provide remote Tier II support on Remote Workdays.
• Provide support for Citrix and supported applications.
• Assist with audio‑visual conferencing, high‑profile presentation setups and some off‑site events for attorneys and clients.
• Deploy, support and repair smartphones including iPhones and Android devices.
• Work directly with mobile carriers as necessary – Verizon and AT&T.
• Support mobile users working with standard wireless connections, broadband cards and other remote connectivity scenarios.
• Act as local point of contact for all technical support needs in assigned regional locations; liaise with corporate headquarters IT team and management on assigned office needs (regional offices only).
• Other duties as assigned.

This position requires team members to regularly stand and move computer equipment weighing up to 20 pounds, navigate office areas, and operate a computer and other office equipment. Team members must be able to remain in a stationary position 50 % of the time.

The firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and perform the essential functions of this position.

• High School Diploma or GED required; 2‑year degree preferred or equivalent combination of professional and educational experience.
• 3 + years of relevant Help Desk experience in a professional services environment.
• Knowledge of PC hardware and printer hardware.
• Certifications desired: A+, Net+, Microsoft (MTA / MCTS / MCITP / MOS), Dell Hardware Certification.
• Skilled in:
• Active Directory
• Networking TCP/IP
• Windows Operating Systems
• Microsoft Office Suite
• IP Telephony
• Video Conferencing
• Document Management Systems
• iOS and Android Devices
• Remote Access Troubleshooting
• Citrix Support
• Broadband Cards
• Digital Dictation Devices

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

EOE/Minority/Female/Disabled/Vet.

Principal Applicants Only.