Service Desk Specialist
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-06-09
Listing for:
Software Technology, Inc.
Full Time
position Listed on 2026-06-09
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Overview
Job Title: Service Desk
Work location: Nashville, TN/On Site
Duration: 3+ Months
Responsibilities- IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required
- Printer Administration and Troubleshooting - Server Print Queue, and local Queues
- Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
- InTune Management included but not limited to two-factor authentication iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
- Video Conferencing
- Cisco Web Ex
- MS Teams
- Cisco Presence video solutions
- Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
- Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
- MSRA
- RDP
- TEAMS
- Webex
- Hardware Deployment
- Service Now
- Ticket management
- Ticket assignment
Physical Requirements
Work Location Address: 505 Deaderick St., Ste. 500 Nashville, TN 37243
Physical requirement: Must be able to lift at least 50 pounds.
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