IT Help Desk Analyst - Nashville, TN/On-Site
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-06-10
Listing for:
Software Technology, Inc.
Full Time
position Listed on 2026-06-10
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support, Systems Administrator
Job Description & How to Apply Below
IT Help Desk Analyst
Work Location: 312 Rosa Parks Avenue Nashville, TN 37243 / On-Site
Duration: 12+ Months
Physical Requirement: Must be able to lift at least 50 pounds.
Requirements- IT Call Center Experience preferred.
- Ability to handle up to 30 calls per day.
- People/Customer Service skills required.
- Printer Administration and Troubleshooting:
Server Print Queue and local Queues. - Active Directory Management: navigation of OUs, look up attributes, reset passwords and unlock accounts.
- iOS Management, Support, and Deployment: setup new phones/iPads, reset iTunes accounts, reset network settings, back up/restore device data.
- Video Conferencing:
Cisco Web Ex, MS Teams, Cisco Presence video solutions. - Network troubleshooting: internal vs external, VPN, LTE, Wi-Fi.
- Application Troubleshooting: account permissions, compatibility settings, browser vs installed.
- Remote Support: MSRA, RDP, Teams, Webex.
- Hardware Deployment.
- Service Now:
Ticket management and Ticket assignment.
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