PTP Stakeholder Support Lead | Revel IT

OUR GOAL: Treat our consultants and clients the way we would like others to treat us! Interested in joining our team? Check out the opportunity below and apply today!

We are seeking an Executive-level PTP Stakeholder Support Lead contractor to stabilize and elevate the internal-facing support function for our global Procure-to-Pay operations. This role is responsible for managing the team that responds to internal stakeholder inquiries related to invoice status, payment timing, vendor setup, and process guidance—ensuring fast, accurate, and consistent resolution across all business units during a period of significant operational change, including an ERP migration to Oracle Fusion.

• Location/Time Zone (On-site): TN‑Nashville (Preferred) or NYC, onsite full time; occasional travel to key office locations required domestic and possible Budapest
• Hours:
  
  May have to adjust their hours to support Budapest as needed, 8 to 5 pm or 9 to 6 pm depending on their location, flexibility may be required to account for team members in different time zones.

Candidates should have strong process knowledge, organizational management experience, root cause analysis capabilities, and reporting skills, and can hit the ground running with minimal ramp‑up time. Working on root‑cause analysis to lead this area of the project. Familiarity with Oracle Fusion AP modules required.

The ideal candidate is a seasoned PTP operations leader who understands the full PTP lifecycle, excels at building service delivery frameworks, and can effectively manage a global team while driving continuous improvement through data, automation, and structured root cause analysis, including the use of AI to scale support and improve the stakeholder experience.

• Oversee the end‑to‑end PTP Stakeholder Support function — managing intake, triage, routing, resolution, and closure of internal stakeholder inquiries related to invoices, payments, vendor setup, and PTP policy
• Establish and enforce SLAs for inquiry response and resolution, ensuring consistent service delivery across all business units and geographies
• Develop a structured escalation framework to route complex or time‑sensitive inquiries to the appropriate PTP functional teams (Invoicing, Disbursement, Supplier Onboarding)
• Serve as the primary point of escalation for unresolved or high‑priority PTP inquiries from business unit stakeholders, finance leadership, and suppliers
• Partner closely with Invoicing, Disbursements, Procurement and Supplier Onboarding teams to close process gaps that are generating inbound inquiry volume

• Serve as the PTP Stakeholder Support subject matter expert during the Oracle Fusion ERP migration — ensuring the team is trained, equipped, and ready to support stakeholder inquiries related to system changes, new processes, and go‑live impacts
• Partner with Oracle Fusion Change Management team to develop and deliver transition communications and FAQs to internal stakeholders to proactively address common questions during ERP cutover and stabilization periods
• Manage the spike in inquiry volume expected during go‑live and hypercare periods, including temporary resource planning and triage prioritization
• Capture and report on inquiry trends related to the ERP migration to inform stabilization priorities and process improvement efforts

• Analyze inquiry data to identify recurring issues, systemic process gaps, and upstream root causes driving inbound volume
• Conduct structured root cause analysis and partner with Invoicing, Disbursements, Supplier Onboarding, and Technology teams to drive permanent fixes
• Develop and maintain a knowledge base of common inquiry types, resolution paths, and process guidance to improve first‑contact resolution rates and reduce repeat inquiries
• Lead continuous improvement initiatives to streamline the inquiry management process, reduce resolution times, and improve the internal stakeholder experience

• Define and monitor PTP Stakeholder Support KPIs including inquiry volumes by category, average resolution time, SLA adherence,…