Lead Unified Communications Engineer
Listed on 2026-06-18
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IT/Tech
Systems Engineer, IT Support, Network Engineer, Cloud Computing: Infrastructure & Operations
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Department: Technology Operations
Reports To: Manager, Modern Infrastructure
Job Summary
The Lead Unified Communications Engineer is a pivotal role in ensuring the optimal design, performance, and reliability of our unified communications (UC) infrastructure. You'll spearhead technical projects, act as a subject matter expert for our UC platform, and mentor other team members to enhance the team's overall capabilities. This role demands deep technical expertise in network and telecommunications technologies, as well as experience in Cisco Meraki, Microsoft Teams Phone, and integrating UCaaS/CCaaS platforms.
Responsibilities
Lead and execute UC-related projects, including technology upgrades, rollouts, and migrations involving voice, video, and collaboration solutions. Ensure projects meet timelines, budgets, and quality standards.
Serve as the final escalation point for complex UC issues. Perform deep-dive troubleshooting of voice, video, and network-related incidents to ensure swift resolution and minimal downtime.
Continuously monitor and optimize the UC platform for performance, reliability, and cost-effectiveness. Proactively identify and implement enhancements to improve user experience.
Share technical knowledge, best practices, and troubleshooting methodologies with the UC team. Guide, advise, and support colleagues to enhance their skills and knowledge.
Collaborate with vendors, service providers, and other external parties on technical issues, escalations, and project-related activities.
Maintain comprehensive documentation of UC architecture, configurations, troubleshooting guides, and best practices. Foster knowledge sharing throughout the team.
Qualifications
- Required:
- A minimum of 7+ years of experience in a Unified Communications engineering or architecture role.
- Deep expertise in network infrastructure (SDWAN, firewalls, and switches), VoIP protocols (SIP, H.323), QoS, and telephony systems.
- Proven project management experience with the ability to manage multiple concurrent projects.
- Excellent troubleshooting skills to resolve complex UC issues across network, voice, and video domains.
- Strong leadership and mentorship skills to guide and develop other UC team members.
- Ability to travel up to 30% as needed
- Preferred:
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
- Experience with Cisco Meraki networking solutions.
- Hands-on experience with Microsoft Teams Phone deployment and administration.
- Working knowledge of integrating UCaaS and CCaaS platforms.
- Industry certifications such as CCNA, CCNP, or equivalent.
- Mid-Senior level
- Full-time
- Engineering and Information Technology
- Staffing and Recruiting
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