Kronos Support Analyst

Job Description

A large healthcare employer is hiring for a Kronos Support Analyst to provide Tier 2-3 support related to Kronos Workforce Management as the organization upgrades their Kronos platform from iSeries to Workforce Management. This resource will work in Service Now to resolve tickets assigned to them in the queue. Setting up users is not yet automated, so it is a frequent incident item.

Additionally this resource will look at app configurations and troubleshoot issues as well as answer tech‑related questions about the application.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

• 2+ years of Kronos experience (high preference towards iSeries and WFM)
• Kronos configuration/setup experience
• Experience setting up data views, setting up hyperfinds, and configuring clocks
• Good work ethic
• Good customer service skills
• Good communication skills