Technical Account Manager - AZURE Managed Services​/Incident Leadership

Senior Azure Technical Account Manager – Managed Services / Incident Leadership

• Managed Services | Customer-Facing | Incident Leadership
• 10-12 years of relevant experience
• Strong experience supporting Azure cloud environments (IaaS and PaaS) within a 24
  * 7 Managed Services or MSP delivery model.

Location: Candidates will need to be based in Nashville, TN, or willing to travel to Nashville TN as and when required for meetings – up to 2‑3 days a week/twice a month. Remote work is NOT an option.

* IMPORTANT NOTE * This role is not able to offer visa transfer or sponsorship, now or in the future.

Applications will be accepted until Jun 15, 2026

Cognizant is seeking an experienced Senior Azure Technical Account Manager (TAM) to support our Managed Services engagements. In this customer‑facing role, you will serve as a trusted advisor and technical leader, helping enterprise clients effectively manage and optimize their Azure IaaS and PaaS environments within a 24×7 delivery model.

The TAM acts as the primary technical point of contact, driving service performance, operational stability, and continual improvement. You will work closely with customer stakeholders, Service Delivery Managers, engineering teams, and platform SMEs to ensure consistent, high‑quality service delivery.

This role requires a confident, outcome‑driven leader who can take ownership in high‑visibility situations — including technical reviews, executive engagements, and major incident bridges. Success in this role demands strong customer presence, the ability to influence decisions, and a proactive approach to identifying risks and improvement opportunities.

• 10-12 years of relevant experience supporting Azure cloud environments (IaaS and PaaS) within a 24
  * 7 Managed Services or MSP delivery model.
• Demonstrated experience leading or driving technical discussions in customer facing forums, including major incident bridges.
• Proven ability to communicate clearly and confidently with:
  Client technical teams, IT leadership and senior stakeholders, Internal delivery and engineering teams
• Prior experience in a Technical Account Manager, Technical Service Lead, or senior customer facing technical role.
• Solid understanding of service management, escalation governance, and SLA driven delivery models.
• Strong experience in Kubernetes and Linux environments
• Experience with virtual servers, networking (subnetting, routing, firewalls), and cloud platforms (Azure preferred).
• Excellent communication skills and client‑facing experience.
• Experience leading cross‑functional teams to resolve customer needs or projects.

Act as client’s primary technical point of contact for Azure managed services and on going technical engagement.

Partner with the Service Delivery Manager (SDM) to jointly own account governance and service quality.

Deliver and actively lead Quarterly Business Reviews (QBRs) and technical review sessions, covering:

• Azure platform health and performance
• Service trends, risks, and opportunities
• Technical recommendations and cost optimization insights

Provide technical oversight of Azure platform monitoring, including:

• Azure Monitor
• Log Analytics
• Application Insights
• Custom monitoring solutions aligned to customer requirements

Analyze operational data to proactively identify performance issues, risks, and improvement opportunities, and communicate these clearly to the client with actionable recommendations.

Oversee and guide configuration and modification of Azure resources, including:

• Diagnostic and logging configurations
• Azure Security Center policy changes
• Azure DNS changes
• IaaS and PaaS adjustments such as VM resizing, disk changes, tagging, boot diagnostics, and access resets

Ensure technical activities align with approved governance, security standards, and managed services best practices.

Serve as a visible and vocal technical leader during Major Incidents (P1/P2).

Actively participate in and help drive technical bridge calls,…