Service Desk Technician

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Position: IT Service Desk Technician

JOB #:

Duration: 12 Months (Contract)

Pay Rate: $27.00 (W2) per hour

This role is 100% ONSITE (LOCAL CANDIDATES ONLY)

HOURS:

Mon-Fri 8:00 AM-4:30 PM

• Server Print Queue, and local Queues

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts

• Setting up new phones/iPads
• Resetting iTunes accounts
• MS Teams
• Cisco Presence video solutions

• Internal vs external
• VPN
• LTE
• Wi-Fi

• Compatibility settings

• MSRA
• RDP
• MS Teams

• Ticket management and Assignment

• Hands-on experience with hardware deployment, setup, and troubleshooting
• Experience with printer administration and troubleshooting
• Experience providing Active Directory user administration
• Experience setting up/resetting iOS devices (iPhone/iPad)
• Experienced with Video Conferencing tools, such as Cisco Web Ex, MS Teams and Cisco Presence video solutions
• Experience with network troubleshooting (VPN, Wi-Fi, LTE)
• Experience with remote support tools (RDP, MSRA, Teams, Web Ex)
• Experience working with Service Now or similar ticketing systems
• Ability to troubleshoot end-user applications and access issues
• Excellent customer service and communication skills
• Must be able to lift at least 50 pounds.

• Worked in a IT Call Center
• Handle call volume of up to 30 calls per day.

• EPO/PPO Medical Plans
• 401K Retirement vesting program (VOYA)
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans

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