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Federal Service Desk Shift Lead — SLA & Coaching

Job in Nashville, Davidson County, Tennessee, 37247, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-06-18
Job specializations:
  • IT/Tech
    HelpDesk/Support, Systems Administrator, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 67900 - 132500 USD Yearly USD 67900.00 132500.00 YEAR
Job Description & How to Apply Below
A federal IT services provider in Nashville seeks a Service Desk Shift Supervisor responsible for overseeing service desk operations, ensuring high-quality support for incidents and service requests. The role involves managing ticket queues and staff assignments, as well as coaching analysts on troubleshooting and customer service. Ideal candidates have strong leadership skills and relevant IT operational experience, along with a commitment to service excellence.

Competitive salary range between $67,900 and $132,500 annually is offered.
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