System Training Instructor

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, Dev Ops, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.

We are hiring for a System Training Instructor for an onsite opportunity in Tennessee.

Role:
System Training Instructor

Relocation: Candidates must be local to Tennessee or willing to relocate by Day 1

Education Requirement: Bachelor’s degree is required

We are seeking experienced System Training Instructors to support a statewide Child Welfare Information System implementation. The ideal candidates will have strong classroom and virtual training experience, excellent communication skills, and the ability to deliver role-based system training to diverse user groups.

This role will support training delivery for DCS staff, providers, help desk teams, and technical support personnel to ensure successful system adoption and operational readiness.

• Deliver End User Training for DCS staff during a 7‑week training period using mixed delivery methods
• Conduct in‑person and virtual training sessions across multiple audiences
• Support Help Desk Training activities prior to go‑live
• Facilitate Knowledge Transfer and Train‑the‑Trainer sessions
• Deliver role‑based, scenario‑driven system training and walkthroughs
• Provide business and program context to improve system adoption and data quality
• Support Level 1 and Level 2 help desk training and issue resolution understanding
• Coordinate with project, functional, and technical teams regarding system updates and workflow changes
• Adapt training content and delivery approaches based on evolving project needs
• Utilize LMS platforms, Microsoft Teams, and training sandbox environments effectively

• Experience facilitating training for various audiences including end users
• Strong classroom and virtual facilitation skills
• Experience with LMS platforms and virtual collaboration tools such as Microsoft Teams
• Ability to translate system functionality into clear, role‑based instruction
• Experience delivering scenario‑based and job‑specific training
• Strong written and verbal communication skills
• Ability to work in fast‑paced implementation environments
• Strong organizational and adaptability skills

Did you know that Apexon has been Certified™ by Great Place To Work® in multiple global regions? Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by law.

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

• Health Insurance with Dental & Vision
• Continuous Learning and Career Development Opportunities