Desktop​/Workstation Support - Nashville, Tenn Onsite

Duties:

• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support, and development of end‑user guidelines.
• Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• Tests, troubleshoots, maintains, modifies, validates, and documents application packages.
• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.

• Required
  
  Skills and Abilities:
  
  Able to provide consultation to IT users for all aspects of end‑user computing and desktop‑based LAN systems software.
• Able to provide on‑the‑spot training to users. Understand operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
• Required Software and Other Tools:
  Familiarity with computer and workstation equipment. Preferred
  
  Skills and Abilities:
  
  Able to assist in the support and maintenance of the overall infrastructure. Work Environment:
  Fast paced, multi‑platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70 lbs on occasion.

• FAST LEARNER
• SELF MOTIVATED
• TEAM PLAYER
• PRINTER SUPPORT
• VPN
• Active Directory

• MICROSOFT OFFICE
• CISCO
• ACTIVE DIRECTORY
• MCAFEE ANTI‑VIRUS
• CompTIA
• VPM
• Domain
• IP Address

Revolution Technologies is proud to offer some of the best rates in the market. Revolution is also pleased to provide a comprehensive benefits package including medical, dental, vision, short‑term disability, access to a health savings account, tuition reimbursement, scholarship opportunities, 401k, life insurance, supplemental insurance, and paid time off.

Required

Education:

Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience. Required

Work Experience:

See Education. Required Licenses and Certificates: A+ Certification Preferred

Work Experience:

1 year‑of technical operations support experience.

Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.