Elavon Gateway Support Technician

Job Overview

Provides quality support to users by responding to end‑user inquiries and resolving problems associated with telecommunications networks, computer hardware, and core business applications.

• Respond to user inquiries and resolve issues related to telecommunications networks, computer hardware, and core business applications.
• Identify the source of problems and collaborate with internal telecommunications, system operations, application development teams, and vendors to resolve them.
• Follow up with users to confirm problem resolution.
• Develop and maintain documentation of all support activities.

• High school diploma or equivalent.
• One to two years of experience in telecommunications or applications programming, or related technical role.
• Proficient computer navigation skills, including Microsoft Office.
• General knowledge of telecommunications equipment, systems, and vendor capabilities.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Strong verbal and written communication skills.
• Preferred:
  Gateway/Cen Pos experience and call‑center experience.
• Knowledge of software, hardware, IT, help‑desk, and network troubleshooting.

Home‑based remote in the United States. Preference for applicants in Denver, CO;
Knoxville, TN;
Charlotte, NC;
Minneapolis, MN;
St.Louis, MO.

Training: 5–6 weeks, Monday–Friday, 9:00AM–7:30

PMEST (training schedule may vary).

Post‑training schedule:
Sunday–Thursday 12:30PM–9:00

PMEST and Tuesday–Saturday 12:00PM–8:30

PMEST.

Set starting pay:$25per hour.

Pay range: $20.00–$24.38per hour.

• Health care (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5weeks, depending on salary grade and tenure)
• Up to11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave: accruals of one hour for every 30 worked, up to 80hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other protected factors.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories.