Senior Tech Infrastructure Program Manager, OTS Deployment

Job Description

The Global OTS Deployment organization manages a complex suite of projects and programs and is responsible for strategic initiatives that cross business teams and operations groups within Amazon Fulfillment IT. Our projects deliver solutions that power the physical fulfillment of customers’ orders, including the management of site launches across the globe to support shipping packages to millions of  customers worldwide.

• Develop and manage IT projects from beginning to end, including scope, timeline, capacity planning, resource allocation, and execution.
• Provide project management and direction to ensure the team understands timelines, risks, escalation paths, and roles and responsibilities.
• Act as an escalation point for the project team and stakeholders.
• Maintain knowledge of hardware and equipment standards and procure appropriate equipment orders.
• Proactively manage change control, communicate impacts on scope, identify risks and issues, and devise contingency plans.
• Identify and manage project dependencies and critical paths.
• Plan and schedule project timelines and milestones.
• Track and communicate milestones, deliverables, and risks.
• Provide on‑site monitoring and enforcement of installation schedules, vendor quality, and inspection of facilities to ensure adherence to corporate standards and procedures.
• Facilitate formal turnover with onsite teams, support partners, and monitor deliverables until launch or agreed milestone is achieved.
• Collaborate daily with internal and external stakeholders.
• Update or develop documentation on processes critical to project implementation.

This role requires frequent travel within the assigned region and internationally, up to 50% of the time.

Base salary range (USD):

• Tennessee –  –
• Texas –  –
• Virginia –  –
• Washington –  –
• Washington –  –

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• 5+ years of program management or technical project management experience
• Bachelor’s degree or equivalent
• Experience with project management
• Experience working with networks, IT infrastructure, or system integration
• Project Management Professional (PMP) or equivalent certification

• Master’s degree or equivalent
• Knowledge of network design, protocols, and troubleshooting
• Strong customer service, communication, and interpersonal skills
• Experience with written and verbal communication and presentation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.