Desktop Support Technician

Job Overview

We’re looking for a customer‑focused Desktop Support Technician to join a small, hands‑on IT team supporting ~175 users (growing to ~200). This role supports Windows‑heavy environments with light Mac usage, proprietary business applications, and a strong emphasis on AV, conferencing, and live production support. Personality, responsiveness, and customer service are as important as technical skill.

• AV, conferencing, or live production support experience
• Experience supporting performances, events, or artist‑related environments
• Intune‑based imaging experience (Windows)
• Mac imaging and support experience
• Background in environments shaped by acquisitions or mixed technology stacks
• Familiarity with Crestron, Cisco codecs, Logitech conferencing hardware

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal‑opportunity/affirmative‑action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Desktop support experience in a Windows‑focused environment
• Strong troubleshooting skills across hardware, software, and user issues
• Experience supporting Exchange, Outlook, Teams, and Active Directory
• Excellent customer service, communication, and in‑person support skills
• Comfortable working in a high‑touch, walk‑up support environment
• Willingness to work onsite 5 days per week
• Experience working from a ticketing system (Share Well, Service Now, or similar)

• Provide desktop and end‑user support for Windows 11 and a growing Mac user base
• Support Microsoft environment:
  Active Directory, Exchange, Outlook, Teams, and Copilot
• Troubleshoot proprietary internal applications and support ongoing integration from acquisitions
• Handle 5–15 support requests daily via ticketing system, walk‑ups, and calls
• Meet SLAs: 2‑hour response time; resolution within 48 hours
• Set up and support meetings, presentations, lunch‑and‑learns, and live artist performances
• Provide AV and conferencing support across 8 conference rooms and a small performance venue
• Support technologies including Crestron, Cisco codecs, Logitech USB rooms, and web‑based video conferencing
• Assist with office move planning, IT design, and execution for new offices next year
• Collaborate closely with a small IT team (currently 2 people, expanding)