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Senior Escalation & Process Automation Lead

Job in Nashville, Davidson County, Tennessee, 37247, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-06-24
Job specializations:
  • IT/Tech
    IT Project Manager, Cloud Computing: Infrastructure & Operations
Salary/Wage Range or Industry Benchmark: 79400 - 135000 USD Yearly USD 79400.00 135000.00 YEAR
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, located in Nashville, Tennessee, is seeking a Process Improvement & Automation Lead to oversee enterprise escalation and service-recovery processes. The role requires strong leadership skills to manage high-priority incidents, ensuring quick resolution and effective communication among technical teams. Candidates should have a Bachelor's degree in a relevant field and 4–6 years of experience in IT, along with excellent analytical and problem-solving capabilities.

Compensation ranges from $79,400 to $135,000.
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Position Requirements
10+ Years work experience
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