Support Engineer - Support Engineer II
Listed on 2026-06-27
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IT/Tech
Desktop Support, IT Support, Systems Administrator
Support Engineer II
This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. The role involves the timely resolution of issues affecting hardware, software, and user permissions, as well as performing routine hardware maintenance. The ideal candidate will be self-motivated with the ability to work independently.
Key Responsibilities
- Install, maintain, and troubleshoot desktop computers, peripherals, and software.
- Resolve issues related to hardware, software, and user permissions.
- Perform routine hardware maintenance.
- Support Windows XP/7 and Server operating systems in a managed desktop environment.
- Provide user-level support for Linux/UNIX systems, preferably Red Hat.
- Uphold high standards for performance and customer focus.
- Maintain clear verbal and written communication.
- Safely lift up to 50 lbs.
Required Qualifications
Education:
A BS Degree in computer science or a combination of education and relevant experience is required.
Experience:
Candidates must have 3-6 years of relevant work experience.
Technical
Skills:
- Detailed knowledge of PC hardware, software troubleshooting, and workstation hardware (desktop/laptop).
- Experience supporting Windows XP/7 and Server operating systems.
- Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
- Basic working knowledge of Linux/UNIX systems at a user level.
Preferred Qualifications
- Experience supporting Macintosh OS X (10.4 and upwards).
- Microsoft MCSA/MCSE certification.
- Additional vendor administrator level certifications, such as Apple ACMT/ACSP and Cisco CCNA.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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