Support Engineer - Support Engineer II

Support Engineer II

Support Engineer II

Location:

Nashville, Tennessee (Onsite)

Compensation: $23 - $33 hourly

Role Overview

This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. The role involves the timely resolution of issues affecting hardware, software, and user permissions, in addition to performing routine hardware maintenance.

Key Responsibilities

• Install, maintain, and troubleshoot desktop computers, peripherals, and software.
• Provide timely resolution for hardware, software, and user permission issues.
• Perform routine hardware maintenance.
• Work independently with minimal supervision.
• Maintain a focus on customer service and proactive support.
• Uphold high standards for self and others.

Required Qualifications

Education:

A BS Degree in computer science or a combination of education and relevant experience is required.

Experience:

This role requires 3-6 years of relevant work experience.

Technical

Skills:

• Detailed knowledge of basic computer concepts, PC hardware, software troubleshooting, and workstation (desktop/laptop) hardware.
• Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.
• Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
• Good verbal and written communication skills.
• Attention to detail and organizational skills.
• Ability to safely lift up to 50 lbs.

Preferred Qualifications

• Experience supporting Macintosh OS X (10.4 and upwards) is desirable.
• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
• Microsoft MCSA/MCSE certification is desirable.
• Additional vendor administrator level certifications, such as Apple ACMT/ACSP and Cisco CCNA, are preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.