Product Designer

This is OUR story... and YOUR next chapter

At HCA Healthcare, our Digital Transformation and Innovation (DT& I) team is redefining what’s possible inpatient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT& I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If you’re passionate about using technology to improve human life, this is where your work truly matters.

We are looking for a Staff Product Designer who combines strong product design craft, rigorous research discipline, AI-enabled prototyping capability, and enterprise healthcare workflow fluency. This person will lead ambiguous, high-impact product opportunities across early-stage innovation concepts and evolving enterprise products, moving from discovery and problem framing through research, prototype validation, design execution, and measurable product improvement.

The ideal candidate is a high-judgment generalist: strong enough in research to uncover the real problem, strong enough in design to create excellent product experiences, technical enough to prototype and collaborate effectively with engineering, and strategic enough to influence product direction, stakeholder alignment, adoption, and business outcomes. This role will work closely with product, engineering, data, operations, implementation, change-management, and business partners to design human-centered digital experiences across web, mobile, data-rich, and AI-assisted workflows.

• Lead end-to-end product design for complex healthcare, operational, administrative, and enterprise transformation initiatives, from ambiguous opportunity spaces through research, concept definition, prototyping, validation, and production-ready experience design.
• Plan and conduct mixed-methods user research, including stakeholder interviews, contextual inquiry, workflow observation, usability testing, concept testing, surveys, research synthesis, and analysis of qualitative and quantitative signals.
• Translate research findings into clear product strategy artifacts, including opportunity maps, journey maps, service blueprints, workflow models, role/persona definitions, task flows, product principles, and prioritized experience recommendations.
• Design AI-enabled and data-rich product experiences that help users find, synthesize, evaluate, and act on complex information, with particular attention to source attribution, trust, explainability, human review, confidence signals, error states, and workflow integration.
• Build interactive, testable prototypes using Lovable to accelerate learning, validate assumptions, align stakeholders, and de-risk product decisions before full engineering investment.
• Partner closely with product owners, engineers, data scientists, operational leaders, legal/compliance partners, implementation teams, change-management partners, and business stakeholders to shape product direction and ensure solutions are feasible, usable, accessible, adoptable, and operationally realistic.
• Contribute to reusable UX patterns, prototype components, interaction standards, accessibility practices, and AI/product experience guidelines that improve consistency, reduce rework, and help teams scale high-quality experiences across products and platforms.
• Use product analytics, telemetry, research findings, adoption data, user feedback, and business outcomes to evaluate whether shipped experiences are delivering measurable value, then recommend improvements based on evidence.
• Facilitate workshops, design critiques, discovery sessions, journey-mapping exercises, and executive/stakeholder alignment conversations that clarify problems, frame tradeoffs, co-create solutions, and move teams from opinion-based debate to evidence-based product decisions.
• Advocate for accessible, inclusive, human-centered design practices throughout the product lifecycle, including plain-language content, usability standards, accessibility reviews, and design decisions that account for different user roles, environments, workflows, and levels of technical comfort.

• Bachelor’s degree in Design, Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Computer Science, Informatics, Healthcare Administration, or a related field required. Equivalent professional experience may be considered where permitted.
• Minimum of 8 years of experience in product design, UX design, service design, design research, human factors, product discovery, or a related digital product field.
• Demonstrated ability to lead ambiguous, complex product work from discovery through delivery, including research planning, synthesis, interaction design, prototyping, validation, and production collaboration.
• Strong portfolio showing evidence of research-informed product design, including examples of how user insights, workflow analysis, product data,…