Associate Business Systems Analyst - Craft Education

About Craft Education

We’re committed to building a better future for individuals, communities, and our country by powering work‑based learning pathways for all. Craft is revolutionizing the apprenticeship degree, combining on‑the‑job learning with accredited instruction to meet employer needs. Our flagship product, Craft Connect, helps organizations administer apprentice degree programs and transform on‑the‑job learning into academic credits.

Associate Business Systems Analyst

The Analyst maintains and supports department programs, pulls reports, analyzes data, and ensures data integrity between systems. The Analyst assists in training department employees, supports database information and system interface integrations, responds to user questions, resolves system issues, and conducts quality control audits. The Analyst analyzes data trends, resolves inconsistencies, and provides solutions to enhance departmental processes for Craft’s partners and employees.

• Understand the interface of database management programs, accessibility, and processes that support students and employees.
• Troubleshoot system interface issues for current data programs and processes.
• Serve as an experienced resource in database management, Excel, and Salesforce.
• Use data analysis, database navigation, data interpretation, and MS Office suite programs.
• Perform quality control audits for data integrity, system process administration and provide solutions to enhance user navigation of programs and processes.
• Build and maintain strong relationships with cross‑functional team members and other internal stakeholders.
• Support system interface between key department programs and software.
• Support efforts with department leadership to enhance customer experiences and satisfaction scores.
• Update and document technical procedures and processes.
• Perform other related duties as assigned.

• Solid understanding of when to apply configuration and when to apply custom code.
• Up to date knowledge of customer relationship management (CRM) systems such as Salesforce, database management and Excel.
• Knowledge and understanding of workflow automation platforms.
• System administration skills.
• Excellent project management skills.
• Self‑starter with a strong ability to use initiative and work autonomously under tight deadlines.
• Excellent verbal and written communication.
• Strong customer focus.
• Team environment collaboration.
• Strong oral and written communications abilities.
• Strong technical and problem‑solving skills.
• Ability to explain complex data analysis to a non‑technical audience.
• High level Excel skills.

• Organizational Impact
  :
  Achieves operational targets with significant to major impact on department, function, or office results.
• Problem Solving & Decision Making
  :
  Makes moderate improvements of processes, systems, and plans within the department.
• Communication & Influence
  :
  Collaborates cross‑functionally and influences parties within and outside the department.
• Leadership & Talent Management
  :
  Provides guidance, coaching, and training to employees in the department or functions.
• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

• Bachelor’s degree in Computer Science, Data Analytics, Business/Business Technology, or a related field.

• Master’s degree in Operations Research, Optimization Research, Business Administration, Business Technology.
• 2‑3 years of experience working with database systems and programs.
• ITIL certifications (v3 or later).
• A+, Network+, or Security+ certification.
• Data Analytics Certification or applicable certification.
• CRM (Customer Relations Management) Certification or Administrator experience.
• Experience constructing and running basic SQL queries.
• Experience troubleshooting existing Power BI reports.

• Prolonged periods sitting at a desk and working on a computer.
• Minimal travel requirements.
• Occasional travel up to 20% including required attendance at designated company summits (typically one to two per year) and other business‑related events.

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive.

Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting.

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.