Associate Business Systems Analyst - Craft Education

Associate Business Systems Analyst

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all. At Craft, we're revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs.

Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits.

Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.

Job Profile

Summary:

The Associate Business Systems Analyst has the exciting opportunity to maintain and support department programs for Craft Education. The Analyst is responsible for pulling reports, analyzing data, and maintaining data between systems and will assist in training department employees to enhance knowledge and understanding of processes that support our operations. The Analyst assists in supporting large database information and system interface integrations, responds to user questions, resolves system issues, and conducts quality control audits.

The Analyst will analyze data trends, resolve inconsistencies, and provide resolutions that will enhance department process and programs for Crafts partners and employees.

Essential Functions and Responsibilities:

• Understand the interface of database management programs, accessibility, and processes that support student and employees.
• Troubleshoot system interface issues for current data programs and processes.
• Function as an experienced resource in database management, Excel and Salesforce.
• Must be technologically competent with data analysis, database navigation, data interpretation and MS Office suite programs.
• Perform quality control audits for data integrity, system process administration and provide solutions to enhance user navigation of programs and processes.
• Build and maintain strong relationships with cross functional team members and other internal stakeholders.
• Support system interface between key department programs and software.
• Support efforts with department leadership to enhance customer experiences and satisfaction scores.
• Update and document technical procedures and processes.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Solid understanding of when to apply configuration and when to apply custom code
• Up to date knowledge of customer relationship management (CRM) system, such as Salesforce, database management and Excel
• A knowledge and understanding of workflow automation platforms
• A knowledge and understanding of system administration
• Excellent project management skills.
• Self-starter with a strong ability to use initiative and work autonomously under tight deadlines.
• Excellent verbal and writing communication.
• Strong customer focus.
• Works well in a team environment.
• Strong oral and written communications abilities.
• Strong technical and problem-solving skills.
• Able to explain complex data analysis to a non-technical audience
• High level Excel skills

Competencies:

• Works to achieve operational targets with significant to major impact on department, Function, or Office results. May be responsible for managing large projects or processes within the department, function, or office.
• Performs work as directed with limited oversight.

• Responsible for leveraging a systems-thinking approach, making moderate improvements of processes, systems, and plans within the department and/or functions.
• Problems and issues faced are numerous and challenging, will require detailed information gathering and analysis. Problems typically affect multiple areas or specialties.

• Collaborates cross-functionally with employees within and outside of the department.
• Works to influence parties within and outside the department, or Function regarding policies, procedures, and practices.

• Is responsible for providing guidance, coaching, and training to other employees in the department, or Functions. Responsible for supporting projects involving oversight and review of others' work products.
• Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree in Computer Science, Data Analytics, Business/Business Technology, or a related field.

Preferred Qualifications:

• Master's degree in Operations Research, Optimization Research, Business Administration, Business Technology
• 2-3 experience working with database systems and programs.
• ITIL certifications (v3 or later)
• A+, Network+, or Security+ certification
• Data Analytics Certification or applicable…