ServiceNow SecOps Tech Lead​/Developer

Title

RM - ITSM(Service Now)-POD
- Sec Ops
- Tech Lead/Developer (Software Engineering
- Dev Ops Engineer)

Remote, with frequent travel to client location (Travel and expenses paid by the client).

Client or Supplier provided (not specified).

1-2 rounds (standard internal process).

The Service Now Security Operations (Sec Ops) Tech Lead/Developer joins a high-performing systems integration team focused on delivering enterprise-level solutions. The mission is to manage, optimize, and secure business operations by maintaining high-quality risk, continuity, and third-party data infrastructures. This role ensures the stable operation and continuous support of crucial business applications within production environments.

Work setup is remote, but the candidate must be willing and able to travel frequently to the client location. Initial contract duration is 24 weeks and 4 days, with potential for extension. Candidate must have valid work authorization without restrictive stipulations (H1, GC, or U.S. citizens accepted). The role is aligned to a Level 9 (Equivalent Grade
9) Systems Integration / Technology Services business unit.

• Lead day-to-day technical support for IRM, BCM, and TPRM applications in production.
• Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs.
• Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data.
• Maintain shared dashboards and reporting data sources used by business stakeholders.
• Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM.
• Develop, configure, and maintain workspace and UI builder features within Service Now.

• Service Now Scripting & Integrations (6+ years)
• Service Now Security Incident Response / Sec Ops (6+ years)
• Workspace and UI Builder Experience (6+ years)

• Integrated Risk Management (IRM) application support
• Business Continuity Management (BCM) and Third-Party Risk Management (TPRM) application support
• CIS
  - Policy and Compliance certification
• Production Monitoring and Level 2 Incident Support

The ideal candidate is a seasoned Service Now Tech Lead/Developer with a strong background in computer science and at least 6-7 years of deep platform engineering experience. They exhibit professional autonomy, possess technical expertise in Sec Ops, IRM, BCM, and TPRM configurations, and demonstrate the agility to handle frequent client travel alongside remote operations.

• Less than 6 years of dedicated Service Now experience.
• Inability or unwillingness to travel frequently to the client location.
• Lack of experience with Workspace or UI Builder platforms.