Data Center Incident Program Manager - IC

Job Overview

Hybrid position available in Broomfield, Colorado, or Nashville, Tennessee. Candidates must be able to work on‑site according to the team’s schedule. The Incident Program Manager will be responsible for overseeing and supporting all incidents related to critical operations, ensuring rapid resolution and minimal disruption to data center functionality. This role involves managing incident response processes, supporting new training initiatives for teams, automating incident tooling to enhance efficiency, and driving root cause analysis (RCA) along with corrective actions to prevent future occurrences.

You will serve as a key coordinator for incident management, collaborating across teams to maintain the security, reliability, and uptime of the data center’s operations.

• Provide comprehensive support for all incidents in data center critical operations, including monitoring, triage, and coordination of responses to issues involving power, cooling, HVAC, network, and other infrastructure systems to ensure uninterrupted service.
• Support the development and implementation of new training programs for data center teams, focusing on incident response best practices, system familiarity, and proactive risk mitigation to build team capabilities and preparedness.
• Identify opportunities to automate incident detection, alerting, and resolution tools, integrating with existing systems like BMS and EPMS to streamline workflows, reduce manual intervention, and improve overall response times.
• Manage and drive root cause analysis for incidents, collaborating with cross‑functional teams to develop and implement corrective actions, track progress, and ensure lessons learned are applied to prevent recurrence.
• Work closely with Data Center Operations, engineering, security, and vendor teams to align on incident protocols, share insights, and foster a culture of continuous improvement in critical operations.
• Maintain detailed records of all incidents, RCAs, corrective actions, and outcomes. Generate reports for stakeholders to provide visibility into incident trends, resolution effectiveness, and areas for enhancement.
• Analyze incident data to recommend enhancements in processes, tools, and training, aiming to boost the efficiency, reliability, and resilience of data center operations.

• Minimum of 3 years of experience in incident management, program management, or related roles within data center operations or mission‑critical environments.
• Proven experience supporting incidents in data center infrastructure, including familiarity with systems like BMS, EPMS, power, cooling, and HVAC.
• Hands‑on experience with root cause analysis, corrective action planning, and incident tooling automation in high‑stakes settings.
• Knowledge of data center architecture, including network, servers, power distribution, environmental controls, and security protocols.
• Strong problem‑solving and analytical skills to lead RCAs and drive solutions under pressure.
• Attention to detail in documenting incidents, tracking actions, and monitoring compliance.
• Excellent communication and collaboration skills for training support, cross‑team coordination, and reporting.
• Ability to handle high‑pressure situations with composure, prioritizing actions to minimize downtime.

US:
Hiring Range in USD from: $90,100 – $209,500 per year. May be eligible for bonus and equity. Oracle offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short‑term disability and long‑term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre‑tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  Flexible Vacation for salaried employees, accrued vacation for others, vacation accrual rates, and prorated for part‑time employees. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar…