Business Analyst II

This role sits onsite in Nashville, TN.

The Business Analyst II is responsible for providing high quality, timely analysis of Patient Logistics Center operations to stakeholders at all levels of the company. This position is responsible for the development of reports and reporting tools to support business analysis, evaluate strategic initiatives, and drive departmental process improvements. This position is also responsible for providing reporting to help maintain the quality of Patient Logistics Center data, ensuring adherence to documentation and quality standards.

• Synthesizes financial and other data from multiple applications and data sources in response to ad hoc requests by department/hospital/division/enterprise leaders
• Manages a suite of recurring reports (daily/weekly/monthly/etc.) and reporting tools (i.e. dashboards) to ensure stakeholders (from departmental leads to enterprise Senior Leadership) have robust, timely, and accurate data to drive strategic decision making and monitor departmental performance
• Systematically/independently identifies critical trends and communicates them proactively to leadership, developing additional reports/tools to support further analysis as needed
• Maintains a working knowledge of departmental/division/enterprise/industry strategic priorities to inform and focus their analysis
• Serves as the primary liaison between other analytics departments to ensure accurate use of Patient Logistics Center data and develop cross-departmental reporting tools as appropriate
• Educates/trains stakeholders on all reports, data tools and business intelligence resources as needed
• Partners with department leaders to analyze productivity and performance data for key trends and opportunity areas
• Works closely with corporate team to ensure all departmental reporting and analysis meets enterprise standards
• Creates and maintains a suite of reports to monitor staff compliance with process and data standards
• Provides ongoing education and training to Patient Logistics Center staff on documentation standards
• Provides education, training, and technical support to department staff on workflow/documentation applications.
• Serves as the primary admin for departmental workflow/documentation applications as it related to reporting function (e.g. manages access, troubleshooting, settings, and data dictionaries)
• Participates actively in the Patient Logistics Center Analyst community by sharing best practices with their peers and providing cross coverage/mentoring new team members when requested

• Bachelor’s degree in information management, Healthcare Information, Computing, Accounting, Mathematics, Statistics, or related field required
• Minimum 2 or more years of experience in data & reporting or analytics centric position; 2+ years of analytics experience in Patient Logistics Center or related setting preferred
• Demonstrated ability to use a combination of applications and tools to complete analysis, including but not limited to database tools (SQL, Teradata), data visualization tools (PowerBI, Qlikview, Tableau), and Office applications.
• Excellent analytical and data management skills, with experience combining related data from different types of databases/systems (including SQL queries, application data exports and Excel) into a single report/analysis effort.
• Extensive knowledge of generally accepted database querying tools (SQL, Teradata)
• Extensive experience developing and maintaining dashboards using web reporting applications
• Advanced skill with Microsoft Office applications including Excel, PowerPoint, and Word
• Expert skill in Microsoft Excel with significant extensive experience using complex formulas, pivot tables, charts, macros/VBA, data connections/queries
• Ability to create compelling, attractive data visualizations in PowerPoint/Excel/tools to highlight key findings in their analysis and create executive level summaries
• Interest in/working knowledge of healthcare services’ volumes, financial metrics, utilization, and market demographics
• Strong understanding of Patient Logistics Center terminology
• Strong interpersonal skills with…