Epic Healthcare IT Field Engineer

We are seeking a dynamic, adaptable, and proactive Field Engineer to join our team. This role plays a key part in supporting mergers and acquisitions by ensuring the smooth integration of end-user devices and providing hands-on support for clinical applications, including Epic.

The ideal candidate thrives in fast-paced, evolving environments and is comfortable working independently while collaborating with cross-functional teams. Flexibility, strong technical expertise, and excellent communication skills are essential for success in this role.

Responsibilities:

• Support and integrate end-user devices, including laptops, desktops, mobile devices, and peripherals
• Troubleshoot hardware, software, and network-related issues
• Support clinical applications, with a strong focus on Epic and related healthcare systems
• Assist with device imaging, deployment, and configuration
• Collaborate with IT, clinical staff, and leadership to ensure minimal disruption during transitions
• Document processes, issues, and resolutions to support knowledge sharing and continuous improvement
• Travel to client sites as needed to support integration efforts

Skill Set Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• Proven experience supporting end-user devices, including hardware and software troubleshooting
• Familiarity with clinical applications, particularly Epic, in a healthcare environment
• Strong understanding of Windows operating systems and common enterprise tools
• Excellent problem-solving and customer service skills
• Ability to work independently in dynamic, high-pressure environments
• Strong communication skills with both technical and non-technical stakeholders
• Willingness to travel and maintain a flexible schedule as business needs require