Analytics & AI Platform Manager

Job Description – Analytics & AI Platform Manager (IT-N-2)
Title

Analytics & AI Platform Manager

Established in 2024, SHP Legal Services LLC (“SHP”) is an operating platform that helps law firms modernize service delivery through process excellence, technology enablement, and data-driven management. As the operations partner to Broadfield, a rapidly growing global law firm, SHP supports the firm’s unified platform with technology and AI enablement, managed IT and cybersecurity, cloud and data governance, finance and payroll, marketing operations, HR and resource planning, client intake, records management, and talent support.

SHP's leadership team has extensive experience in legal operations and a proven track record of developing efficient and scalable offerings. SHP Legal Services is a subsidiary of LSS Strategic Partners, LLC, an Alvarez & Marsal Inc. company.

The Analytics AI Platform Manager is responsible for selecting, enabling, governing and scaling analytics and AI capabilities across Broadfield Law’s global platform.

The Manager is responsible for leading SHP Legal Services’ efforts to integrate artificial intelligence and emerging technologies across Broadfield operations to enhance operational efficiency, improve service delivery, and drive innovation.

This role is not focused on building AI models from scratch, but instead on identifying and operationalizing enterprise AI tools, driving adoption across the business, establishing Responsible AI frameworks, and delivering analytics solutions that improve decision‑making.

The Manager partners with senior leadership and cross-functional teams to evaluate, implement, and optimize analytics and AI-enabled solutions that support firm operations and client outcomes. This includes overseeing analytics and AI product development, managing vendor relationships, and driving responsible use of data and technology in accordance with SHP and Broadfield’s compliance and governance standards.

Success in this role requires strong technical expertise in analytics solutions and AI platforms, a strong understanding of legal workflows, and the ability to translate complex technologies into practical, scalable solutions. Success is defined by measurable productivity gains, strong adoption, governed AI usage, an actionable insights.

The Manager must also foster a culture of experimentation and continuous improvement, positioning SHP and Broadfield at the forefront of legal innovation.

• Define and lead SHP and Broadfield’s analytics & insights delivery, developing Matter lifecycle dashboards and enabling self‑service analytics.
• Define and lead SHP and Broadfield’s AI strategy, aligning technology initiatives with strategic priorities and operational goals.
• Identify opportunities to apply AI and automation across the Broadfield platform to streamline workflows, enhance decision‑making, and improve client service delivery.
• Evaluate emerging technologies and develop innovation roadmaps that support long‑term growth and transformation.
• Work with firm leadership to establish and operationalize governance frameworks for responsible AI use, including data privacy, ethical standards, and performance monitoring.

• Align analytics and AI initiatives with business needs and integrated effectively into existing systems and processes.
• Provide professional development and thought leadership to internal teams and in support of Broadfield, promoting awareness and adoption of AI capabilities.
• Manage resource allocation and project prioritization to support high‑impact analytics and AI and innovation initiatives.

• Execute against defined strategy to achieve SHP and Broadfield analytics and reporting capabilities.
• Oversee the development, deployment, and optimization of AI‑enabled tools and platforms across SHP and Broadfield’s operations.
• Manage vendor relationships and technology partnerships to result in cost‑effective and scalable AI solutions.
• Monitor AI system performance across the technology ecosystem, resolving…