Systems Release Engineer

Job Description

Responsible for managing and supporting enterprise-scale Point-of-Sale (POS) systems and retail IT infrastructure across 1,000+ stores. Oversees release management, deployment, and system administration, ensuring stability and seamless software rollouts using tools such as Salt Stack and Jira.

• Develops automation scripts (Bash) to enhance helpdesk troubleshooting and operational efficiency, and maintains DEV/QA lab environments and production systems, including register imaging, configuration, and monitoring of data ingestion processes.
• Leads incident management and Tier 3 support operations, conducting daily triage meetings, resolving escalations, and minimizing store downtime.
• Manages large-scale assets including pinpad terminals and POS registers, executes database updates and troubleshoots complex issues using SQL.
• Coordinates cross-functional IT activities, organizes release schedules, and drives collaboration through regular sync meetings.
• Plays a key role in POS upgrades, store rollouts, and enterprise transformation initiatives including self-checkout implementation.
• Responsible for process improvement and team enablement, including onboarding programs, training, and mentoring.
• Acts as a lead, providing guidance across multiple IT tiers and ensuring high service delivery standards.

• Java, JavaScript, Python, HTML, CSS, Type Script, MySQL, PHP, BASH, Linux, Equinox Hub, XStore, Oracle SQL
• Automation Tools:
  Salt Stack
• Tools:
  Git, JIRA, Service Now, Cherwell
• Functional:
  General Retail, Retail Point of Sale, Store Systems
• Framework: ITIL (Incident Mgmt, Problem Mgmt, Release, Configuration Mgmt)

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Salary Range: $70,000-$90,000 a year