Help Desk Technician Nashville, TN

Help Desk Technician

We are looking for a dependable Help Desk Technician to provide onsite technical support for employees in Nashville, Tennessee. This long-term contract opportunity is ideal for someone who enjoys resolving day-to-day IT issues, supporting end users, and maintaining reliable workstation and network performance. The role focuses on delivering responsive service, documenting solutions clearly, and helping users stay productive through effective troubleshooting and guidance.

Responsibilities:

• Deliver onsite technical assistance for hardware, software, and connectivity issues affecting end users across the organization.
• Manage incoming service desk requests, prioritize open tickets, and provide updates to ensure timely resolution.
• Conduct remote support sessions when appropriate to diagnose problems and walk users through corrective actions.
• Set up equipment and system access for new hires and coordinate account and device activities for employee departures.
• Record troubleshooting steps, user concerns, and final resolutions in the ticketing system with clear and accurate notes.
• Perform diagnostic checks to identify the source of reported issues and apply practical fixes for common technical problems.
• Escalate more complex incidents to advanced support teams when additional expertise or access is required.
• Install, configure, update, and repair computer hardware, operating systems, and business software as needed.
• Follow up with users after support is provided to confirm that issues have been fully resolved and service expectations were met.