Associate Director, Technology Lifecycle Management

Associate Director, Technology Solutions

The Associate Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives. The Associate Director, Technology Solutions requires a solid understanding of how organization capabilities interrelate across department(s).

The Technology Life Cycle Management (TLM) Lead is a senior cross-functional role. This role is responsible for overseeing the end-to-end life cycle of all Center Well applications. The applications span across the Pharmacy, PCO, Home, and Humana Military segments. This leader will build and govern a comprehensive application portfolio strategy - from onboarding new technologies through retirement and decommission - ensuring alignment with enterprise architecture standards, regulatory requirements, cybersecurity posture, and business objectives.

This is a high-visibility, high-impact role that sits at the intersection of technology strategy, risk management, vendor governance, and segment business partnership.

• Own and maintain the authoritative inventory of all Center Well applications across Pharmacy, PCO, Home, and Humana Military segments using an Application Portfolio Management (APM) framework
• Define and enforce application life cycle stages:
  Evaluate → Adopt → Sustain → Sunset → Decommission
• Partner with segment technology leaders and business stakeholders to rationalize the portfolio, identify redundancies, and drive consolidation opportunities
• Establish and publish an annual Technology Roadmap that reflects the life cycle status of all critical applications

• Track and proactively manage all software, infrastructure, and vendor components approaching end-of-life or end-of-support across all four segments
• Build a risk-tiered EOL register with defined remediation timelines and escalation paths
• Champion technical debt reduction initiatives and partner with engineering teams to plan modernization sprints
• Present quarterly EOL risk dashboards to senior technology and business leadership

• Serve as the primary TLCM liaison across Pharmacy, PCO, Home, and Humana Military - translating segment-specific needs into consistent, enterprise-grade life cycle decisions
• Facilitate cross-segment governance forums to align on shared platforms, common tooling, and co-investment opportunities
• Build trusted relationships with Segment CIOs, Product Owners, Engineering Directors, Enterprise Architecture, and Procurement teams

• Oversee software license compliance and optimization across all segment applications
• Manage vendor relationships with a focus on contract renewals, upgrade cycles, and end-of-support negotiations
• Partner with Procurement and Legal to evaluate vendor financial health, support commitments, and roadmap viability before new technology adoption

• Ensure all applications meet CMS, HIPAA, TRICARE, DEA, and other healthcare-specific regulatory obligations at each life cycle stage
• Collaborate with the CISO organization and Compliance teams to flag and remediate applications running on unsupported or vulnerable technology stacks
• Integrate TLCM processes into the Software Development Life Cycle (SDLC) and change management frameworks
• Support audit readiness by maintaining current, accurate system-of-record documentation for all segment applications

• Partner with Enterprise Architecture to accelerate migration of legacy applications to modern, cloud-native platforms (AWS, Azure, GCP)
• Identify applications eligible for rehosting, replatforming, refactoring, or retirement as part of Center Well's cloud-first strategy
• Support M&A integration and divestitures by assessing acquired or divested application portfolios and mapping life cycle implications

• Define, implement, and continuously improve TLCM processes, standards, and tooling (e.g., Service Now SPM, LeanIX, Flexera, or similar APM platforms)
• Build executive-ready reporting:…