IT Help Desk Technician

Summary

Tri Star Energy is currently seeking an experienced and qualified IT Help Desk Technician to join our innovative IT team in our Store Support Center in Nashville TN. The IT Help Desk Technician is responsible for providing great customer service and timely response levels of IT help desk support for all retail locations and the corporate office. Serves as a liaison to our customers in an effort to minimize impacts on productivity while enabling our customers to be successful in their efforts.

• Competitive Compensation Structure
• Affordable Healthcare Insurance
• Tuition Reimbursement
• Credentialing Support
• HSA Contributions & Matching
• PTO & Community Service Days
• Employee Discounts and Perks
• 401K Matching/Immediate Vesting
• Corporate Chaplaincy Program
• Employee Assistance Program/Tri Star Cares

• Provides timely and professional support via incident ticket submissions, emails, and/or phone calls.
• Provides training of end-users on the use of personal computer hardware and software.
• Provides IT support of office equipment and cabling (i.e., PC hardware and software, Laser Printer, Handheld Scanner, Cat-5 repair/drop, etc.).
• Provisions and maintains desktops, laptops, and phones for users; provides configuration and relocation of computer equipment as required.
• Documents, triages, resolves, and/or escalates all identified issues through appropriate channels.
• Provides follow up for any unresolved helpdesk tickets, regardless of the assignment.
• Makes great customer service a requirement in all aspects of duties, including communicating technical information to non-technical personnel.

• High school diploma or G.E.D. equivalent;
  Associates degree in IT, Computer & Information Systems, Computer Science, or a related field.
• 2+ years of prior experience working in a desktop support, customer support, and/or helpdesk environment
• Or, any equivalent combination of education and experience in job-related activities

• Prior experience in a retail environment
• Prior experience supporting Point of Sale (POS) systems

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.