Learning Operations Specialist Job Nashville area,Tennessee USA,IT/Tech

Job Title

Learning Management System Specialist

Job Description

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Purpose Statement: To build and elevate a powerful, consistent brand while delivering best-in-class marketing services and property marketing strategies. We drive performance by shaping a unified brand identity, equipping our teams and clients with scalable, creative solutions, and tailoring strategies to maximize visibility, engagement, and results. Through collaboration and innovation, we act as stewards of the RPM Living brand, ensuring our efforts not only reflect our brand at its best but also directly contribute to the success of every community we serve.

Responsibilities

Apply professional discretion in administering the configuration, implementation, and maintenance of the LMS, ensuring system functionality and optimization

Oversee user access, roles, permissions, and security settings to maintain data integrity

Manage RPM Living's learning & development technology stack, content catalogue, and other enterprise learning tools

Understanding company and learner needs to configure and maintain platforms for the optimal learner experience

Upload, test, and maintain e-learning modules, courses, and training programs

Assist with execution and monitoring of best practices, governance, and change management protocol for the learning management system and other tools

Track and report on operational performance of learning & development technology

Support project implementation and configuration efforts for newly acquired tools in partnership with Learning & Development department, IT, Communications, and Operations

Develop guides, FAQs, and best practices to enhance the user experience

Assist with the execution of the end-to-end learning and development project management process utilizing agile methodology. Maintain policies and process documentation and track and report on department efficiencies, production, and backlog metrics

Triage requests coming into the Learning & Development team, verifying completeness of information, assessing urgency, and routing to the appropriate team

Support gathering of monthly and quarter analysis and learning data visualization through user-friendly dashboards

Ensure compliance with federal, state, and industry-specific training regulations (e.g., OSHA, HIPAA)

Education and Experience

Bachelor's degree in Instructional Technology, Information Systems, HR, or related field. Experience may substitute for education
Three years of learning technology experience including learning technology configuration, implementation, maintenance, and user support
Knowledge of learning technology standards (SCORM, xAPI, AICC)
Knowledge of data analytics and reporting tools (e.g., Power BI, Excel, LMS reporting dashboards)
Knowledge of adult learning principles, instructional design and e-learning best practices
Skilled in Excel with the ability to produce learning related reporting and analysis
Skilled in working with a geographically dispersed, corporate setting supporting field employees
Skilled in project management with the ability to manage multiple initiatives, deadlines and system updates
Ability to make decisions on system configurations, access controls, and troubleshooting without direct supervision
Ability to write and maintain policy and procedure documentation
Ability to solve problems and work independently
Ability to build collaborative partnerships in a virtual environment
Ability to monitor and audit operational processes with strong attention to detail

Qualifications

Physical Requirements:

May be required to sit or stand for extended periods of time
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
Must be able to operate a computer, keyboard,…