Team Lead, Field Services - Refresh Project Team

Job Title:

Team Lead, Field Services - Refresh Project Team

Location:

Onsite - Nashville, TN

Employment Type:

Full-Time

Experience Level: Team Lead (5-7 years of experience in desktop support or related field)

Company: CTG (Computer Task Group) - Supporting a client in the Mid-South region

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* Position Summary:

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* CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.

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* Key Responsibilities:

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* ** Client Build Support*
* **- Lead troubleshooting efforts for complex technical issues and escalations.*
* **- Mentor and support junior technicians in daily operations.*
* **- Coordinate with cross-functional teams for system upgrades and deployments.*
* **- Ensure compliance with IT policies and procedures.*
* **- Provide advanced support for specialized devices and software used in medical and lab environments.*
* - Image desktops and laptops with Office 365 and other required software.

- Troubleshoot and resolve imaging issues.

- Install and configure end-user software and tools.

- Validate system builds to ensure readiness for deployment.

** End User Support*
* - Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.

- Map and troubleshoot printers, network drives, and connectivity issues.

- Confirm resolution with end users and escalate unresolved issues per client procedures.

** Actions and Results*
* - Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.

- Maintain clear and professional communication with customers.

- Perform basic hardware maintenance and component replacement.

- Track and manage inventory of IT equipment.

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* Required Skills and Qualifications:

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* - Basic knowledge of desktop/laptop hardware, software, and operating systems.

- Proven experience in managing and resolving complex desktop support issues.

- Ability to lead small technical projects and deployments.

- Experience with enterprise-level ticketing systems and documentation.

- Advanced troubleshooting skills for hardware, software, and network-related issues.

- Strong analytical and problem-solving abilities.

- Familiarity with PC imaging and operational programs.

- Experience working within SLA frameworks and escalation protocols.

- Strong interpersonal and organizational skills.

- Basic understanding of workstation backups and restores.

- Solid communication skills across all organizational levels.

- Familiarity with Microsoft 365 troubleshooting.

- Preferred: A+ Certification or equivalent technical certification.

** Ideal Candidate Profile:*
* - 1-2 years of experience in supervisory desktop support or equivalent technical training.

- 5
-7 years of experience in Desktop support or equivalent technical training.

- Eager to learn and grow in a fast-paced IT support environment.

- Comfortable working independently and collaboratively.

- Reliable, detail-oriented, and customer-service focused.

Team Leadership and Supervision

- Supervise and mentor Field Services Technicians, providing guidance and support.

- Coordinate daily tasks and ensure team adherence to SLA and escalation procedures.

- Conduct performance reviews and assist in training and onboarding new technicians.

- Serve as primary point of contact for escalated technical issues and client communications.

- Collaborate with management to improve service delivery and operational efficiency.

** About CTG*
* CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years' experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what's next-working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you'll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey.

For more information, visit   .

CTG will consider for employment all qualified applicants including those with criminal histories in a…