ServiceNow SecOps Tech Lead​/Developer

RM - ITSM(Service Now)-POD
- Sec Ops
- Tech Lead/Developer (Software Engineering
- Dev Ops Engineer)

Location:

Remote (with frequent travel to client location)

Equipment:
Client or Supplier provided (Not specified in raw data)

Interview Process: 1-2 Rounds (Standard internal process assumed, details not specified)

Number of Openings: 1

The Service Now Security Operations (Sec Ops) Tech Lead/Developer joins a high-performing systems integration team focused on delivering enterprise-level solutions. The mission of this team is to manage, optimize, and secure business operations by maintaining high-quality risk, continuity, and third-party data infrastructures. This role ensures the stable operation and continuous support of crucial business applications within production environments.

• Lead day-to-day technical support for IRM, BCM, and TPRM applications in production.
• Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs.
• Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data.
• Maintain shared dashboards and reporting data sources used by business stakeholders.
• Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM.
• Develop, configure, and maintain workspace and UI builder features within Service Now.

• Service Now Scripting & Integrations (6+ years)
• Service Now Security Incident Response / Sec Ops (6+ years)
• Workspace and UI Builder Experience (6+ years)

• Integrated Risk Management (IRM) application support
• Business Continuity Management (BCM) and Third-Party Risk Management (TPRM) application support
• CIS
  - Policy and Compliance certification
• Production Monitoring and L2 Incident Support

The ideal candidate is a seasoned Service Now Tech Lead/Developer with a strong background in computer science and at least 6-7 years of deep platform engineering experience. They exhibit professional autonomy, possess technical expertise in Sec Ops, IRM, BCM, and TPRM configurations, and demonstrate the agility required to handle frequent client travel alongside remote operations.