Implementation Specialist

Company Overview

HUB International Limited ('HUB') is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance
• Focus on creating a meaningful environment through employee engagement events
• The ability to be part of a motivated, winning team with the opportunity to learn from top talent
• Growth potential as HUB continues to grow and so can your career
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

HUB is seeking an experienced professional to join us as a Benefit Technology Implementation Specialist. The Implementation Specialist is called upon to assist HUB International in meeting and exceeding client expectations by supporting clients with the delivery of our benefit technology solution. The Implementation Specialist is responsible for site configuration, testing, ongoing service, and annual renewal changes during the implementation lifecycle.

• Configure system as needed and work within the team to meet client deliverables
• Configure system based on client-provided requirements
• Test new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance test plans
• Develop expertise building the technology solutions
• Maintain thorough understanding of all internal systems to respond to general and specialized client requests
• Verify technical reference information, including user guides, training manuals, and system requirements
• Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; leverage research to find resolution
• Train clients on the use of system and provide demonstrations as needed
• Update sites as requirements change each plan year or as needed throughout the plan year (including benefit class matrix, requirements document, rates, permissions, field options, site text)
• Provide open communication to HUB International customers in a pleasant, professional manner with a can‑do attitude
• Stay up to date on industry trends and best practices and perform additional responsibilities as assigned

• A bachelor’s degree or equivalent combination of education and experience
• Experience with Employee Navigator or other benefit enrollment solution preferred
• Excellent written and verbal communication skills and the ability to communicate with both technical and non‑technical personnel; ability to listen, clarify and respond well to questions
• Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality)
• Must be able to quickly sort through complex subject material
• Strong analytical skill set and ability to effectively use data for strategy
• High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
• Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
• Must possess a passion for teamwork, client service and reaching business results through problem solving
• Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus

• Department:
  Account Management & Service
• Required Experience:
  
  2‑5 years of relevant experience
• Required Travel:
  Up to 25%
• Required
  
  Education:
  
  High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team at HUBRe This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.