Senior Manager, Technical Documentation, Data Center Facilities

Job Description

As Senior Manager, Technical Documentation, you will lead the documentation operating model for Oracle Cloud Infrastructure data center operations, ensuring critical procedures, standards, playbooks, knowledge articles, and turnover documentation are accurate, controlled, field‑usable, and aligned to operational risk requirements. This role is responsible for building and managing the systems, governance, and team capability required to keep operational documentation current across a rapidly scaling data center portfolio.

• Own the technical documentation strategy and governance model for Central Data Center Operations, including documentation standards, lifecycle management, approval workflows, version control, ownership, and publishing discipline.
• Lead and develop a team of documentation managers, technical writers, procedure specialists, knowledge managers, or matrixed contributors supporting data center operations content across the portfolio.
• Establish and maintain enterprise documentation standards for SOPs, MOPs, EOPs, runbooks, maintenance work instructions, site readiness guides, turnover packages, knowledge articles, escalation guides, and operational playbooks.
• Partner with subject matter experts across facilities operations, engineering, commissioning, deployment, reliability, safety, security, compliance, and training to convert technical requirements into clear, actionable, field‑ready procedures.
• Create operating mechanisms that keep documentation aligned with infrastructure changes, commissioning outcomes, CMMS activation, incident learnings, maintenance strategy, vendor scope changes, safety requirements, and operational risk controls.
• Drive documentation quality through structured reviews, procedure validation, readability standards, risk checks, field feedback loops, audit trails, and periodic refresh cycles.
• Ensure critical procedures are written for safe execution in active data center environments, including clear prerequisites, roles and responsibilities, step sequencing, risk controls, rollback criteria, communications, and escalation paths.
• Develop taxonomy, templates, metadata standards, document repositories, dashboards, and reporting mechanisms that improve searchability, adoption, compliance visibility, and content health across sites and regions.
• Partner with Training and Operations leaders to ensure documentation supports onboarding, qualification, recurrence training, abnormal‑event readiness, and consistent execution across site teams.
• Measure and report documentation health, including content currency, review compliance, open gaps, field adoption, critical procedure readiness, audit findings, and systemic documentation risks.
• Manage documentation‑related vendor support, tooling, content migration, localization, or digitization efforts where applicable, ensuring quality, security, and operational usability standards are met.
• Champion a culture of clarity, procedural discipline, safety, continuous improvement, and accountability, ensuring documentation reduces human error and strengthens operational resilience.

• 8+ years of experience in technical documentation, operations documentation, knowledge management, data center operations, critical facilities, infrastructure operations, engineering support, or similarly complex technical environments.
• 3+ years of experience leading teams, programs, vendors, or cross‑functional documentation initiatives in large‑scale, operationally intensive organizations.
• Experience building documentation systems for mission‑critical environments, including SOPs, MOPs, EOPs, runbooks, maintenance procedures, knowledge bases, audit documentation, or controlled operating standards.
• Strong understanding of data center operations or critical infrastructure, including electrical, mechanical, controls, network, safety, change management, incident response, maintenance, and operational turnover concepts.
• Demonstrated ability to work with technical subject matter experts and translate complex field processes into clear, accurate, and executable procedures.
• Experience implementing documentation…