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Software Support Analyst - Frontline Support & Training

Job in Nashville, Davidson County, Tennessee, 37247, USA
Listing for: i3 Verticals, LLC
Apprenticeship/Internship position
Listed on 2026-07-14
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 42000 - 54000 USD Yearly USD 42000.00 54000.00 YEAR
Job Description & How to Apply Below
Position: Software Support Analyst I - Frontline Support & Training

i3 Verticals, LLC is seeking a front-line technical support specialist to assist external clients with our proprietary software via phone, email and remote access. You will build strong relationships with clients and internal teams while identifying and resolving software issues.

The role requires clear communication, the ability to prioritize tasks, and willingness to train clients on new versions. You'll document issues, escalate where needed, and contribute to ongoing product improvements.

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