Data Operations Associate, STR - Nashville, TN

Data Operations Associate, STR - Nashville, TN

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

STR was acquired in October 2019 as a division of CoStar Group, Inc., the leading provider of commercial real estate information, analytics and online marketplaces. STR is in the process of combining CoStar's largest and most up-to-date properties database with STR's global hospitality performance data, to give both real estate and hospitality customers a unique and powerful combined view of their local markets.

The role of Data Operations Associate will be a vital position on the STR Data Operations Team based in Nashville, reporting to the Manager, Data Operations. This role is responsible for data loading, data checking and report delivery for our benchmarking product. In addition, this role will support client-related administrative tasks, including automating and managing data feeds and facilitating data exchange between STR and clients.

This team member will work closely with STR's clients and internal team members worldwide to ensure the accuracy and continued provision of data. Responsibilities also include responding to report requests and ensuring that reports are delivered accurately and on schedule.

The data operations team is responsible for a diverse and growing range of data types, including:

• Historical data
• Forward booking data
• P&L data

A basic understanding of key data points across all data sets and their relevance to our clients is crucial. This knowledge helps to ensure accurate data handling and supports the delivery of meaningful reporting for client decision making.

This position requires an individual that is self-motivated and detail-orientated with strong analytical skills. The ideal candidate thrives in a fast-paced, innovative environment and can quickly adapt to changing situations. Exceptional interpersonal skills and commercial acumen are essential, as this role involves collaboration with diverse stakeholders while ensuring data integrity, quality, and client confidentiality. The ability to manage customer requests independently and deliver timely, accurate solutions is critical for success.

Key Responsibilities

• Load performance data from corporate submissions, automated data feeds and manual data files
• Perform data quality checks – research and accept/reject data.
• Contact data providers to understand and resolve data discrepancies.
• Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar's policies and guidelines.
• Notify the research department of any census related issues (room supply, open dates, etc.).
• Work with internal stakeholders to monitor and improve participation levels.
• Conduct daily, weekly, and monthly processing procedures.
• Respond to clients via email in an effective and timely manner.
• Help teams run pre-processing checks on weekly and monthly data.
• Generate, check, and send selected reports to corporate clients and individual properties.
• Act as an internal point of contact for data related queries.
• Manage workflow requests and work with clients to assist in the setup of data delivery.
• Stay knowledgeable of industry trends and industry news that may affect the data.
• Work on various projects as needed and able.
• Help clients automate their data submission to STR from various technology vendors.
• Identify new opportunities for automated data transfer to STR with new technology vendors.
• Support growth in data participation.
• Maintain and deliver daily, weekly, and monthly deliverables to clients.
• Complete assigned delivery tasks with a high degree of accuracy.
• Notify the team and business when there are issues impacting delivery timelines.
• Partner with internal teams (e.g. IT, Global Data Operations) to resolve delivery issues as efficiently as possible.
• Adjust and update report setups per client requests.
• Adhere to…