Senior Program Manager, SSD Operations Excellence

Senior Program Manager, SSD Operations Excellence

Job :  |  Services LLC Amazon's Sub Same Day (SSD) Operations Excellence (OpX) team is looking for a Senior Program Manager eager to join a team defining new benchmarks, innovating on processes, and creating a strategy to scale the SSD network for the next three years of growth. The role tackles week-to-week operational hurdles, strategizes and creates roadmaps to improve on-time delivery performance, productivity and quality for upcoming key customer high-volume events, and engages in long-term product pipelines.

• Be the single-threaded owner responsible for defining the strategy for the program and necessary initiatives to uphold that strategy.
• Self-identify problem statements and areas of opportunity, and present these to leadership and business stakeholders.
• Partner with teams across the organization and Amazon to source, allocate, and coordinate resources by driving critical prioritization discussions.
• Manage and deliver results on complex programs and related projects across multiple organizations.
• Gather business requirements for technical and business intelligence integration, negotiate process improvements and required features, distinguishing between important and urgent, and program-specialized vs program-agnostic solutions.
• Create metrics and mechanisms to drive both operational and program improvements.
• Partner with Directors, VPs, and other key operational and technical leaders across the organization.

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field.
• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

• Experience working cross functionally with tech teams.
• Experience defining and executing program requirements.

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Compensation for this position ranges by location:

• USA, NY, New York –  -  USD annually
• USA, TN, Nashville –  -  USD annually
• USA, TX, Austin –  -  USD annually
• USA, WA, Bellevue –  -  USD annually