Data Operations Analyst, STR - Nashville, TN

Overview

Data Operations Associate, STR – Nashville, TN. This role is a vital position on the STR Data Operations Team based in Nashville, reporting to the Manager, Data Operations. The role is responsible for data loading, data checking, and report delivery for our benchmarking product. It supports client-related administrative tasks, including automating and managing data feeds and facilitating data exchange between STR and clients.

The team works with STR’s clients and internal teams worldwide to ensure data accuracy and continued provision of data. Responsibilities also include responding to report requests and ensuring that reports are delivered accurately and on schedule.

• Historical data
• Forward booking data
• P&L data

• Load performance data from corporate submissions, automated data feeds, and manual data files
• Perform data quality checks – research and accept/reject data
• Contact data providers to understand and resolve data discrepancies
• Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar policies and guidelines
• Notify the research department of census-related issues (room supply, open dates, etc.)
• Work with internal stakeholders to monitor and improve participation levels
• Conduct daily, weekly, and monthly processing procedures
• Respond to clients via email in an effective and timely manner
• Help teams run pre-processing checks on weekly and monthly data
• Generate, check, and send selected reports to corporate clients and individual properties
• Act as an internal point of contact for data-related queries
• Manage workflow requests and work with clients to assist in the setup of data delivery
• Stay knowledgeable of industry trends and industry news that may affect the data
• Work on various projects as needed
• Help clients automate their data submission to STR from various technology vendors
• Identify new opportunities for automated data transfer to STR with new technology vendors
• Support growth in data participation
• Maintain and deliver daily, weekly, and monthly deliverables to clients
• Complete assigned delivery tasks with a high degree of accuracy
• Notify the team and business when issues impact delivery timelines
• Partner with internal teams (e.g., IT, Global Data Operations) to resolve delivery issues efficiently
• Adjust and update report setups per client requests
• Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality
• Other duties may be assigned as required

• Bachelor's degree required from an accredited institution
• Minimum of 1+ years of relevant work experience
• A track record of commitment to prior employers
• Data skills: creative, innovative, and analytical; strong confidence in using and manipulating quantitative performance data
• Ability to manipulate large data sets and work with disparate data sets
• Excellent written and verbal communication skills; ability to communicate effectively with executive management and
• Strong knowledge of Microsoft Office (Excel, PowerPoint, Word)
• Ability to work both independently and as part of a team
• Experience dealing with urgent internal and/or external requests while maintaining turnaround times
• Detail-oriented with strong organizational skills and ability to manage time effectively
• Team-oriented with experience working in an international team

• Bachelor’s degree in hospitality, data, business management or finance
• Knowledge of STR data, products, and clients
• Knowledge of hospitality technology (PMS, RMS, BI tools)
• Experience in the hotel/travel/tourism industry
• Financial literacy, including familiarity with P&L statements
• Experience with API integrations and SFTP data transfers

If you are a driven professional looking for a high-growth, high-reward career, CoStar Group offers the ideal opportunity. Be part of a best-in-class company with strong year-over-year growth that invests in your success. Enjoy a rewarding atmosphere where you can learn, excel, and grow. You’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

• Comprehensive healthcare coverage:
  Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Mental health counseling services
• Commuter and parking benefits
• 401(k) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center or reimbursement for fitness center membership
• Access to Employee Resource Groups
• Complimentary beverages and healthy snacks

We welcome all qualified candidates who are eligible to work full-time in the United States. CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing