Data Operations Associate, STR - Nashville, TN

Data Operations Associate – STR (Nashville, TN)

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.

STR was acquired in October 2019 as a division of CoStar Group, Inc., the leading provider of commercial real estate information, analytics and online marketplaces. STR is in the process of combining CoStar’s largest and most up-to-date properties database with STR’s global hospitality performance data, to give both real estate and hospitality customers a unique and powerful combined view of their local markets.

• Load performance data from corporate submissions, automated data feeds and manual data files.
• Perform data quality checks – research and accept/reject data.
• Contact data providers to understand and resolve data discrepancies.
• Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar’s policies and guidelines.
• Notify the research department of any census related issues (room supply, open dates, etc.).
• Work with internal stakeholders to monitor and improve participation levels.
• Conduct daily, weekly, and monthly processing procedures.
• Respond to clients via email in an effective and timely manner.
• Help teams run pre-processing checks on weekly and monthly data.
• Generate, check, and send selected reports to corporate clients and individual properties.
• Act as an internal point of contact for data related queries.
• Manage workflow requests and work with clients to assist in the setup of data delivery.
• Stay knowledgeable of industry trends and industry news that may affect the data.
• Work on various projects as needed and able.
• Help clients automate their data submission to STR from various technology vendors.
• Identify new opportunities for automated data transfer to STR with new technology vendors.
• Support growth in data participation.
• Maintain and deliver daily, weekly, and monthly deliverables to clients.
• Complete assigned delivery tasks with a high degree of accuracy.
• Notify the team and business when there are issues impacting delivery timelines.
• Partner with internal teams (e.g. IT, Global Data Operations) to resolve delivery issues as efficiently as possible.
• Adjust and update report setups per client requests.
• Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality.
• Other duties may be assigned as required.

• Bachelor’s degree required from an accredited, not‑for‑profit, in‑person college/university.
• Minimum of 1+ years of relevant work experience.
• Track record of commitment to prior employers.
• Data skills: creative, innovative, and analytical. Strong confidence in using and manipulating quantitative performance data.
• Ability to manipulate big data sets/work with disparate data sets.
• Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management, internal clients, team members and other departments.
• Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word.
• Ability to work both independently and as part of a team.
• Experience in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects.
• History of working in a detail‑oriented role whereby attention and focus was a priority. Positive can‑do attitude, with willingness to learn new ways to accomplish objectives.
• Highly organized, with strong time management…