IT Service Desk Support Specialist

Job Summary and Qualifications

The IT Service Desk Support Specialist provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.

• Provide technical support to the end user
• Provide troubleshooting, diagnosis, and repair for end user systems
• Collect information through constructive customer conversation
• Access all available support tools and staff to resolve issues

• Experience with call center techniques
• Competency in call center tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools
• Mobile device support experience
• Apple product support experience
• Strong understanding of HCA security‑related procedures
• Understanding of Healthcare technology industry
• Basic network troubleshooting and support experience
• General desktop support experience
• Position required high speed internet 60 MB Download and 10 MB Upload, No Wi Fi

• This position is part of a critical, 24/7 infrastructure operation
• Specific schedules will be discussed during the interview. Candidates must have the flexibility to work non traditional hours
• Potential shifts may include days, afternoons, overnights, weekends and holiday rotations

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits ()

Note:

Eligibility for benefits may vary by location.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.