Process Manager, Global Business Services

Process Manager, Global Business Services

Process manager leads the design, optimization, and governance of end-to-end processes within the Global Business Services (GBS) organization. This role ensures that global processes are standardized, well-controlled, technology-enabled, and continuously improved to support operational excellence and strategic business outcomes. The manager partners closely with regional teams, functional leaders, and technology stakeholders to deliver scalable, high-quality finance services across the enterprise.

Responsibilities include, but are not limited to:

• Serve as the subject matter expert for GBS-aligned processes (e.g., Finance, Media, etc.)
• Define and maintain global process standards, policies, and documentation
• Establish governance routines to monitor compliance, performance, and risk
• Ensure alignment with internal controls, audit requirements, and regulatory standards
• Identify opportunities to streamline workflows, reduce manual effort, and eliminate defects
• Lead automation and digitization initiatives using workflow tools, RPA, AI/ML, and ad tech integrations
• Partner with product and engineering teams to enhance tech platforms and reporting systems
• Define and track KPIs, SLAs, and quality metrics to measure process performance
• Drive continuous improvement using Lean Six Sigma, and root cause analysis methodologies
• Benchmark processes against industry standards and best practices
• Partner with GBS, IT, and functional leaders to understand requirements and translate them into scalable process solutions
• Lead change efforts, including training and adoption support for global teams
• Act as a trusted advisor to GBS centers and business units on process execution and optimization
• Provide subject matter expertise to tackle complex process issues and escalations
• Support transitions, migrations, and stabilization of finance activities into GBS centers
• Collaborate with technology teams to ensure systems and tools appropriately support process design and performance

Basic Qualifications:

• Bachelor's degree in business, finance, accounting, or a related field
• Strong understanding of end-to-end processes and internal controls
• Demonstrated experience with process improvement methodologies (Lean Six Sigma, Kaizen)
• Familiarity with ERP systems (Oracle), automation tools (RPA), workflow platforms (i.e., Service Now and Salesforce), and/or AI/ML
• Experience in a global business services or shared services environment
• 7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management

Additional Qualifications:

• Experience in media operation processes
• Ability to lead cross-functional teams and influence stakeholders in a matrixed environment
• Excellent analytical, problem-solving, and communication skills
• Willing to travel as needed

Paramount Skydance Corporation is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others.