IT System Administrator - Clinical and Production Systems

About Us

At Embla Medical, we are a purpose-driven company dedicated to improving people’s mobility through the delivery of Prosthetics, Neuro Orthotics, Bracing & Supports and Patient Care. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics. We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations.

Embla Medical is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations®. At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics. Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions;

FIOR & GENTZ, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions. Embla Medical also provides patients with world-class care through a global network of Orthotic and Prosthetic (O&P) facilities, operating under various brand names, including For Motion.

The way we work is unique. We empower our colleagues worldwide and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care. Our values – honesty, frugality and courage – are the glue that binds us together and form the foundation of our company culture. Joining Embla Medical is not just about doing your job, it’s more than that.

The patients we care for depend on us to help them get back their freedom and livelihood. That is what drives us all to go to work, each day.

As member of the global IT department, you have a regional focus. Leading discussions with the system and process owners on the support, maintenance, and delivery of the IT clinical based tooling infrastructure (typically 3D scanners) and IT facility fabric, in line with global guidelines. Supporting and maintaining a healthy and operational environment across the systems. The systems involved span - Contact Centers, EMR Systems, and other supporting systems.

• Provide (2nd) skilled support to functional owners, end users and within IT.
• Maintain the deployment, assets, and software related to clinical hardware tooling and software services they utilize - as the technical owner of the solutions.
• Troubleshooting, Elevation, and communication tasks involving the EMR systems and related software integrations.
• Provide specialist level user support on clinical hardware tooling and associated services by answering questions and resolving issues for internal customers – in person, via telephone, via email, or via online tooling.
• Provide troubleshooting assistance, finding the root cause for issues.
• Manage escalated issues in line with the Service Level Agreement.
• Applying proper categorization and timely resolution of tickets and rerouting wrongly assigned tickets.
• Escalate complex issues to appropriate channels internal or external.
• Engaging external vendors or partners, overseeing issues through completion, testing, and communicating back to the user.
• Maintain operational excellence of the systems.
• Monitor, maintain and update the clinical tooling infrastructure to achieve maximum up time and trouble-free usage.
• Maintain contact with system vendors on the clinical tooling infrastructure to ensure all required usage guidance is maintained & executed.
• Assess current tool utilization and recommend operational best-practices to ensure standardization and efficiencies.
• Maintain FAQ documents and knowledge base pages as new functionality is introduced.
• Perform basic updates to the systems, maintain user permissions, user roles, profiles, and hierarchies, maintain security and data protection.
• Liaise with stakeholders in relation to improvements, planning or issues and provide future recommendations.
• Perform internal system audits, monitor application and hardware usage and licensing.
• Provide administrative support to various Contact Centers.
• Participate in projects…