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Protective DNS Support Agent - Tier I
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-07-27
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Nashville seeks Tier I Service Desk Agents to serve as the initial contact for Protective DNS support. You will address basic technical issues, log tickets in Service Now, and ensure requests are resolved within SLA.
The role emphasizes customer service, documentation, and knowledge base maintenance; candidates typically have HS Diploma and 1-3 years in tech support, with strong communication and willingness to learn.
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