PC​/Mac Desktop Support

Job Description

Insight Global is seeking a PC & Mac Desktop Support Specialist to sit onsite with one of their largest entertainment clients in Nashville, TN. This individual will play a key role in supporting seamless IT Operations across both Mac and Windows systems while helping prepare for and support an office move and consolidation. This role is highly hands‑on and onsite, requiring someone who can provide Tier 1 and Tier 2 desktop support across a diverse user base, troubleshoot hardware, software, network, and application issues, and manage ticket queues to meet SLA expectations.

Responsibilities include supporting onboarding and device setup, performing daily operational checks such as conference room readiness for executives, and delivering white‑glove support to senior stakeholders. The position also involves executing device deployments, OS Upgrades, and application rollouts, while maintaining hardware lifecycle standards. This individual will collaborate closely with internal IT teams on projects, system improvements, and evolving processes, while also supporting small nearby satellite offices within the Nashville areas as needed.

This person must also be comfortable providing after‑hours support, maintaining a consistent onsite presence, and quickly learning the environment, building relationships, and adapting to changing business needs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years supporting Mac & Windows environments in enterprise settings
• Strong Tier 1 & Tier 2 desktop support and troubleshooting experience
• Proficiency with macOS, Windows OS, and O365 (Teams, One Drive, SharePoint)
• Experience with device management tools (JAMF or similar) + mobile support (iOS/Android)
• Strong communication skills, reliability, and ability to support executive-level users Apple and/or Microsoft certifications
• Experience supporting executive-level stakeholders
• Exposure to Salesforce or similar ticketing systems
• Experience with enterprise hardware deployments and lifecycle management