Information Technology Operations Manager

Company Description

Hermitage Design Center has been a leading lighting and design retailer in Middle Tennessee for over 80 years, known for its extensive selection of lighting fixtures and home design products. The company has twice received the ARTS Award, recognizing its outstanding product display and selection. In addition to serving local customers, Hermitage sells nationally, providing strong buying power, priority shipping, and competitive pricing.

As a locally owned family business, Hermitage is committed to first-class customer service, a low price guarantee, and operating with integrity at every stage of the customer experience.

The Information Technology Operations Manager is a full-time, on-site role based in Nashville, TN, responsible for overseeing day-to-day IT operations that support Hermitage Design Center's retail and national sales activities. This role manages IT infrastructure, systems performance, and network reliability to ensure smooth store operations and online services. The individual will coordinate and supervise technical support activities, resolve escalated issues, and maintain IT service management processes and documentation.

Responsibilities include monitoring system security, managing hardware and software assets, implementing upgrades, and collaborating with leadership to align IT strategy with business goals. This role oversees the company’s core business systems—including ERP, accounting, and reporting platforms—and partners closely with finance and operations leadership to enhance data visibility, streamline workflows, and support strategic decision-making.

• Administer and optimize the Odoo ERP platform, including inventory, purchasing, sales, and POS modules
• Manage Quick Books Online, including integrations, data integrity, and user access controls
• Maintain system integrations between Odoo, Quick Books Online, and other third-party applications
• Oversee system upgrades, patches, and vendor relationships

• Build and maintain Power BI dashboards and reports that deliver financial and operational insights
• Design and manage data connections between Odoo, Quick Books Online, and Power BI
• Ensure data accuracy, consistency, and governance across all systems
• Develop automated reporting solutions to support leadership on sales, margins, inventory, and cash flow

• Manage IT infrastructure, including network, servers (where applicable), POS systems, and cloud platforms
• Oversee cybersecurity protocols, backups, disaster recovery, and access controls
• Ensure compliance with data protection standards and company policies

• Provide technical support to internal staff across all departments
• Train users on ERP, accounting, and reporting tools
• Develop documentation and standard operating procedures

• Identify opportunities to improve system efficiency and reduce manual processes
• Partner with the CFO and operations leadership on system enhancements and data strategy
• Evaluate and implement new technology solutions that support company growth

• Bachelor’s degree in Information Systems, Computer Science, or a related field (or equivalent experience)
• 5+ years of IT systems management experience in retail or distribution preferred
• Hands-on experience with Odoo ERP, Quick Books Online, and Power BI preferred

• Strong understanding of ERP and accounting system integrations
• Experience with APIs, data connectors, and ETL processes
• Knowledge of SQL and database structures
• Familiarity with cloud environments and network administration

• Strong communication skills, with the ability to translate technical concepts for non-technical users
• Problem-solving mindset with strong attention to detail
• Ability to manage multiple priorities in a fast-paced retail environment

• System uptime and reliability
• Accuracy and timeliness of reporting
• Reduction in manual processes and growth in automation
• User satisfaction and support resolution time
• Data integrity across systems