Systems Engineer 2

** Job Description*
* Performs regular administration and conducts basic performance trend analyses and server capacity. Performs system configurations and backups with minimal guidance. As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Resolves standard customer system issues and implements and documents technical solutions.

** Responsibilities*
* ** Key Responsibilities*
* ** System Installation &Configuration - Software Administration:*
*
- Maintains

operating systems to ensure effective installation and performance as

instructed.

- Assists in the

administration of middleware products in environments.

- Begins to

support the deployment, maintenance, and operation of internal applications as

needed.

- Performs

regular administration and conducts basic performance trend analyses and server

capacity to ensure service performance meets standards.

- Builds working

knowledge of application monitoring tools to ensure efficiency.

** System Installation &Configuration - Installation and Configuration:*
*
- Installs and

configures servers, cloud infrastructure, and assigned software and

environments.

- Performs system

configurations and backups with minimal guidance to ensure optimization of

server infrastructure.

- Supports

hardware maintenance, auditing, installation, and provisioning as necessary.

** System Installation &Configuration - Identity & Access Management:*
*
- With minimal

guidance, administers access privileges in the identity and access management

system to ensure accurate access to IT resources.

- Assists with

monitoring user activity in the identity and access management system and

reporting on system activity.

** Service Lifecycle Management
- Batch Processing:*
*
- Monitors the

batch process to ensure the updates are applied and escalates any issues that

arise.

- Implements

batch management with some guidance to configure jobs and job streams, define

dependencies, and report job performance.

** Service Lifecycle Management
- Security Maintenance:*
*
- Follows

existing procedures to provide assurance that compute and storage devices are

secure.

- Monitors and

evaluates high-level service and infrastructure dashboards and identifies

anomalies.

- As assigned,

implements monthly, quarterly, or hotfix patches to address security

vulnerabilities or bugs.

** Service Lifecycle Management
- System & Security Improvements:*
*
- Implements

enhancements to improve the performance reliability, and security, of systems

and environments with guidance.

** Incident Management &Support - Incident Management:*
*
- Supports the

end-to-end incident management lifecycle to ensure systems are stable, secure,

and performing accurately.

- May participate

in incident review meetings to understand and provide some feedback for

operational performance and solution implementation.

- Engages with

cross-functional teams (e.g., Development, Cloud Engineering, Product

Engineering, other IT teams) to support implementation and/or resolution for

incidents, risks, or migrations.

** Incident Management &Support - Technical Support:*
*
- Regularly

monitors the production environment by checking system error logs and

monitoring ticket queues.

- Adheres to team

schedule to contribute to ongoing technical support and service objectives.

- Resolves

standard customer system issues and implements and documents technical

solutions.

** Incident Management &Support - Backups and Disaster Recovery:*
*
- Builds working

knowledge of systems to perform standard backup, restore, and disaster recovery

processes.

- Participates in

disaster recovery drills to ensure preparedness and compliance.

- Supports

implementation of disaster recovery solutions to ensure preparedness and

regulatory compliance.

** Communication &Documentation - Technical Communication:*
*
- Begins to

communicate technical information to both technical and nontechnical personnel.

- May serve as a

technical liaison and provide domain-specific knowledge to select projects,

programs, and activities.

** Communication & Documentation
- Documentation & Reporting:*
*
- Maintains

documentation on ticket updates, code contributions, infrastructure,

configurations, processes, and procedures (e.g., Disaster…