System Training Instructor

System Training Instructor

We are seeking a Child Welfare Information System Training Instructor to support training delivery for a child welfare system implementation. This role will deliver training across multiple audiences, including DCS staff, providers, help desk personnel, and designated technical/support staff. The instructor will help ensure end users are prepared to use the system effectively at go-live and that support teams are equipped to sustain operations post-implementation.

Responsibilities:

• Deliver End User Training for DCS staff over a 7-week training period using a mixed delivery approach.
• Deliver Provider Training over a 5-week training period using a mixed delivery approach.
• Support Help Desk Training prior to go-live, including walkthroughs and review of common issues and resolution steps.
• Support Knowledge Transfer sessions for train-the-trainer and technical functions.
• Deliver just-in-time training in person that includes business and program context to support data quality, system adoption, and effective system utilization.
• Support help desk personnel in understanding system-specific content related to common issues and questions, including Level 1 and Level 2 support scenarios.
• Coordinate with project, functional, and technical teams to stay aligned on system changes, workflows, and training content.