Senior Solutions Engineer

Senior Solutions Engineer

This position plays a vital role in leading the efficient execution and successful completion of our Bridgestone Mining Solutions initiatives, ensuring adherence to scope, schedule, and budget parameters. Oversee the implementation of global strategies for Mining Solutions, fostering a culture of high performance and quality within the organization. Strive to attain a high level of satisfaction, engagement, and loyalty among internal and external stakeholders.

As a Senior Solutions Engineer, you'll be responsible for managing initiatives with cross functional resources to ensure consistent, efficient, and effective implementation of solutions, as well setting the conditions for a sustainable and profitable growth of said solutions over time. Provide feedback to the leadership team to ensure realistic execution of plans are aligned with strategic initiatives and business goals.

Instill by example a culture of success and continuous improvement, applying analytics and PDCA cycle to enhance key areas of the business and address shortcomings.

Responsibilities include:

• Accountable as a single point of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external).
• Assist with opportunities to expand usage and adoption of Bridgestone Mining Solutions.
• Develop and execute regular Strategic Success Plans in partnership with your assigned accounts.
• Drive Engagement for all Bridgestone Mining Solutions.
• Develop relationships at all levels of the organization.
• Close the loop on all feedback including product enhancement requests, outstanding issues, and strategic improvement initiatives.
• Provide ad-hoc services for general coordination.
• Track & monitor status and identify areas of concern.
• Provide updates, executive summaries, and guidance to the team as required.
• Provide root-cause analysis of escalated issues when required. Lead 'lessons learned' initiatives as appropriate.
• Identify areas for improvement not only in our products and services but also in the Mining Solutions functions.
• Communicate internally with relevant stakeholders in sales, marketing, product, and engineering through optimizing and improving existing products and services or identifying other products to improve outcomes.

Minimum qualifications include:

• Bachelor's degree or equivalent combination of education and work experience. Typically requires a minimum of 5 years of related experience in project management, customer service or mining industry.

Focused area of expertise includes:

• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Effective escalation management skills.
• Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps.
• Demonstrated ability to deal with change and excel in high-stress situations.
• You foster a consistent understanding of strategy, translate it into defined plans, and 'stay the course' to implement it while anticipating and identifying where change or mitigation is needed.
• You introduce new ideas and processes which improve performance and productivity.
• Desire/ability to work in a fast-paced, team-oriented environment.
• Innovative thinker capable of operating both in a strategic capacity (big-picture perspective) and a hands-on/execution capacity.
• Excellent work ethic and leadership skills.
• Excellent proficiency in Microsoft Office (Word, Excel, PowerPoint, Project, Visio).
• Proficient in CRM Tools (Ex. Salesforce).
• Ability to work effectively with minimal supervision.
• Strong analytical, diagnostic, problem-solving, time management, and organizational skills.
• Excellent verbal and written communication skills.
• Knowledge of the mining industry and related technologies is a plus.
• Project Management Professional (PMP) Certification is a nice to have.
• Ability to travel as needed.

At Bridgestone, you are free to be. We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives,…